Experience Ambassador

4 days ago

Singapore JONES LANG LASALLE TECHNOLOGY SERVICES PTE. LTD. Full time

**Job Description**:
Workplace Engagement:

- Lead employee engagement at all levels as main point of contact for all staff in the building as well as related questions
- Act as a workplace community liaison to bring together teams, support and promote internal events/clubs and build the community.
- Engagement meetings are hosted by the Ambassador to prompt proactive feedback about the building and enhance the overall workplace experience.
- Provide feedback and suggestions raised by the staff to the CRE and workplace team.
- Arrange and meet regularly with the client within their area to ensure that needs are being met and liaise with other key business department managers

Proactive workplace management:

- Mitigation of workplace challenges and prepare proactive solutions to improve productivity amongst the building.
- Conduct floor work regularly to ensure space readiness.
- Monitor space utilisation on a day-to-day basis. Proactively identify low and high usage areas and let Occupancy Planning know of any challenges or opportunities that exist. Also, prepare recommendations for improvement and increase productivity
- Review neighbourhoods sizes, work patterns (e.g. how busy neighbourhoods and floors are on different days/times) and whether work settings are being used for their intended purposes or not and providing feedback where necessary to CRE
- Help support & coordinate Workplace initiatives; including any communications campaigns associated
- Liaise with the Workplace and project teams for periodical reviews of fixed desks requirements (e.g. is the desk still required as ‘fixed’ or can it be used as a shared desk)
- Identify areas of improvement in delivery of the services and processes, work closely with the counterparts to ensure a consistent level of service delivery across the company and implement change as required.
- Work together with the company’s environmental team to raise awareness and ensure optimum recycling for site/HSBC business area and/or neighbourhood.

Facility Management
- Ensure the provision of a safe working environment.
- Ensure compliance with statutory regulations on fire, health and safety standards.
- Recommend continuous quality improvement practices and implement Industry Best Practice operations.
- Implement workplace procedures and performance measures and ensure they are maintained at all times.
- Ensure disaster recovering and business continuity plans are implemented and maintained.
- Ensure escalation procedures and incident reporting procedures are implemented and in place.
- Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s business conduct.

Workplace etiquette:

- Championing flexible working and provide support to employees on tools (e.g. Resource booking, onsite AV equipment) and processes, introducing and reinforcing protocols & etiquette, being visible and available to the employees to answer questions & provide information about the work environment.
- Ensure the building and relevant equipment / technology is in perfect working order
- Encourage ownership of issues with shared desk/space by supporting and guiding users with issues to the right direction (e.g. IT or facilities helpdesk).
- In coordination with Security and the business, manage the locker process & ongoing distribution post implementation.

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