System Administrator
5 days ago
1. New Deal On-boarding (account setup and implementation Support)
- New deal setup in system based on customer contract requirement - SLAs, business support hours, holiday schedules, meter subscription and others
- Asset registration in system - Validate asset information collected and register asset records.
- Creation of customer accounts to access customer portal
- Subscribe new report from Report server for new account
- Support account UAT activities based on Service Transition Manager arrangement with client
- Validate user requests for Global account and submit to XC/Japan
- Support general inquiries from Opco on setup information required and how to fill up forms for new account, assets and etc
2. Service Delivery & Level 2 Support
- Asset management - MACD handling & processing
- Meter validation - end of month meter validation and Manual Meter Read (MMR) report generation for Opco to collect manual meter for devices which are not communicating
- Manual meter import and billing meter creation in XSM for non-comm and non-networked devices
- Report generation/management - billing meter report, service reports, report subscription and schedule setup
- 1st/2nd level support for CSC, regional STM, SDM and OpCo operation team (proactive alert issues, SLA root cause analysis, report issues, billing meter issues, tools monitoring, etc)
- User account administration - Customer portal and user account management
3. Service Launch and Release Management Support:
- Conduct/participate on UAT (User Acceptance Test) and/or system test for the support service offering
- Analyze & summarize test results and upload relevant test files to the project repository
- Develop user instruction and/or user guides
- Train region & OpCo stakeholders on low to medium complexity functions, features & processes
- Process development - as part of service readiness activity, develop and test medium complexity service delivery & operation processes.
- Participate on monthly and bi-yearly technology release management activities
4. Others
- OpCo support - provide SME and level 2 support to OpCo counterparts
- Documentation - ensure ISMS compliance and documentation of relevant work activities described above.
- Continuous improvement - contribute/drive continuous improvement within the work area/scope
- Prioritize work and activities assigned to ensure objectives and timelines are met.
- Work on other assignments/tasks assigned by reporting manager
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