Senior Order Management Analyst

Amplitude is a leading digital analytics platform. More than 1,800 customers, including Atlassian, Chick-fil-A, Marks & Spencer, NBCUniversal, PayPal, Shopify, and Under Armour rely on Amplitude to gain self-service visibility into the entire customer journey. With Amplitude, teams can understand what product features are working, where users are getting stuck, and what actions lead to the right outcomes. As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.

**Amplitude's Commitment to Diversity Equity & Inclusion (DEI)**:Amplitude believes that diversity enables creation of better products, ability to solve complex problems, and drive more powerful solutions. In order to make diversity possible, we commit to striving to create an environment of inclusion: an environment focused on psychological safety, empathy, and human connection, which will allow employees of all backgrounds to feel the care they need to thrive.

**About the role and team**:
As markets continue to expand, careers within Amplitude's Accounting Operations team are critical to the ongoing success of our business. The WW Order Management, Billing & Collections team at Amplitude is part of the Accounting organization, and partners across the business. Your main focus will be to become an expert at deal operations, and order management in order to streamline our revenue team's recognition process efficiency. The team is versed in communication and provides analytical insights. Our team consists of a dedicated group of professionals with executive presence. We are the key link between Sales and Finance to position Amplitude sales orders for rev rec compliance requirements (working closely with Deal Desk, Sales, IT, Legal, and Finance to maximize shareholder revenue), while creating customer delight.

**As a Senior Order Management Analyst, your duties and responsibilities will include**:

- Drive Order Management activities including, but not limited to:

- Reviewing and Booking orders
- Working directly with Revenue, and Deal Desk on deal structure
- Proficiency in CRM (Salesforce) and ERP (Netsuite) systems
- Understanding and enforcing basic legal framework around Amplitude offerings
- Financial Reconciliations / Period-end close activities
- Customer account data quality management
- Strong analytical and financial modelling skills to solve complex business problems
- Strong project management skills and experience
- Measured, clear, and concise communication & presentation skills
- Enable the sales team through process and operational improvements
- Assist in User Acceptance Testing [UAT] for CRM and back-end system improvements
- Be able to thrive and adapt in a distributed business structure across multiple geographies and time zones

**You'll be a great addition to the team if you have**:

- Operational experience with the order to cash process, preferably at a SaaS company
- Excellent analytical, collaboration, and communication skills
- High levels of responsiveness and organizational skills
- Ability to think on your feet and problem solve
- Technical proficiency with the SFDC, ERP System(ex: NetSuite), G Suite (gSheets), MS Office (Excel,). VBA and Macros, a plus but not required.

**Who We Are**

The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we're tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view.

We care about the well-being of our team: along with excellent health insurance, we offer flexible time off, a monthly wellness stipend, a generous meal allowance, commuting allowance, a 12-week parental leave, a generous Learning & Development stipend.

**The Product**:Amplitude is a digital analytics platform - we help companies understand their users, rapidly release better product experiences, and ultimately grow their business. We're super proud of what we've built and continue to expand: a platform that empowers companies to thrive in the digital era.

**Other fun facts about Amplitude**:

- _G2: _#1 product analytics solution and #3 best software product
- _Business Insider: _A top tech company to bet your career on
- _Fast Company: _#3 most innovative enterprise company in the world
- Amplitude went public via a direct listing in September 2021 and is now trading under the ticker AMPL.
- Founded in 2012, Amplitude is backed by Benchmark Capital, Sequoia Capital, IVP, Battery Ventures, Y Combinator and other top tier investors.
- We're a global and fast-growing team We have offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London