Field Services Engineer

**IT Field Support Engineer, Singapore**

ESP Global Services are currently recruiting for Desktop Support Engineer to join our team in Singapore. We are looking for individuals who will represent the company in the provision of first and second line support for all customer contracts located at Customers premises when required. Delivering ESP’s contractual service requirements to fix both hardware and software issues as reported by the customer within SLA.

If this sounds like you, connect with us today to discuss your future with ESP

**About the role**

Working as an IT Field Support Engineer you will support and maintenance all IT related equipment, ensure delivery of service to contractual SLA targets, and respond to calls received in line with the defined processes. You will perform IMAC work according to work orders issued, report and escalate all observed problems to proper operational escalation points.

You will carry out repairs and initiate return of faulty customer equipment according to the customer maintenance contract, carry out Preventative Maintenance as when required and assist in the diagnosis of airline host and connectivity issues.

**About you**
- Three (3) years of strong experience providing IT Corporate and Enterprise support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
- Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS (preferred).
- Good knowledge and experience in Microsoft 365 Enterprise, Mobile Device Support (including Intune registration), Video Conferencing Device and Room
- Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
- Support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.
- Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end user network cabling.
- Excellent written and oral communications skills with clients and management as well as people skills.
- Ability to work with deadlines and complete tasks on-time. Takes proactive ownership and works with sense of urgency
- Experience of ticketing tools (ServiceNow / Remedy etc.),
- Certifications (Holder of at least one)
- Microsoft - MCSA: Windows 7 and/or Windows 10 an/or Windows Server
- CISCO - CCNE and/or CCNA
- CompTIA - A+ and/or N+
- This role will be working Monday to Friday 9am to 6pm with 1hr break

**Why work for us?**
Our people are the heart of our organisation, and as such we are committed to continuously enhancing our employee experience.

**We offer** a competitive salary with annual pay reviews

**About ESP**
ESP Global Services is a managed service provider for IT support and infrastructure solutions where we support clients, worldwide, 24/7. We make large-scale IT support simple.

Offering an innovative suite of expert IT support solutions and services, we help some of the biggest organisations across the globe, in a wide range of industries, streamline their business operations.

This year we’re celebrating our
**30th anniversary** and we are looking for people who are passionate about technology, motivated, and customer service oriented to join us

If this sounds like you, keep reading to see why you should join us

**What’s next?**
If this role sounds like the position for you, don’t delay