Customer Support Physicist

4 days ago


Singapore Quantum Machines Full time

Quantum Machines is a global leader in control systems for quantum computing, a field on the verge of exponential growth.

Our innovative hardware and software mark a groundbreaking approach in quantum computer control, scaling from individual qubits to expansive arrays of thousands.

At the core of QM lies a **passionate** and **ambitious** **team**committed to reshaping the construction and operation of quantum computers.

Our work is fueled by a deep understanding of **customer** needs, driving us to deliver unparalleled solutions in this revolutionary field.

We are looking for a highly experienced Support Engineer with hands-on lab experience who embodies **ambition** and **positivity**. Someone who can passionately take **ownership** of their responsibilities, collaborating effectively with remote **teams** to not only meet but exceed our objectives and fulfill the evolving needs of our expanding **customer** base.

Join us in this exciting journey to redefine the future of quantum computing.

**Key Responsibilities**:

- Own and provide end-to-end support to our global customers
- Communicate and troubleshoot with the customer to understand the real issue and identify its root cause. This requires understanding the customer’s experiments and setup across various quantum modalities
- Investigate and digest the issue in-house and work closely with the R&D teams to solve the issue and obtain a long-term solution
- Suggest and communicate a workaround to the user
- Research and identify solutions to recurrent software and hardware issues
- Manage ongoing communication and ensure customer satisfaction
- Gain a deep understanding of our ever-evolving, state-of-the-art quantum control system.
- Maintain a profound understanding of the system’s known issues
- Support hardware installations
- Travel globally to customer sites and resolve issues
- Document technical knowledge and issue resolution procedures

**Requirements**:
**Requirements**:

- MSc or equivalent in experimental physics, with hands-on experience - Must
- Proficiency in Python - Must
- Experience with working in a Linux environment - Advantage
- Basic knowledge of IT and specifically computer networks - Advantage
- Passionate about technology and able to dive into new technologies quickly
- Independent, responsible, self-motivated with a can-do attitude, who loves to solve problems
- Excellent verbal and written skills in English


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