Operation Manger

5 days ago


Singapore STAR PARVEEN PTE. LTD. Full time

Key Responsibility: Identifying customer needs and overseeing **service delivery **within the business context. Leading the **service delivery **team, **managing **conflict, and ensuring the team's processes and tasks are carried out efficiently. **Managing **finances and budgets
- Overseeing a range of functions to facilitate the delivery of superior services to the end-users.
- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
- Providing accurate and regular reports to the management on performance of the service delivery.
- Analysing third-party as well as internal processes, and creating strategies for service delivery optimization
- To build and manage a team of maintenance service engineers and technicians technical competency to match the expectation of the customers.
- Managing maintenance spares and lead time of spare parts are also critical to meet the service recovery time and cost.
- Building good relationship with our customers are paramount importance and you need to be clear of our contractual obligations, contracts validity and contracts renewal with all of our customers.



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