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Field Service Engineer 1

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Singapore Lam Research Full time

**Responsibilities**:
Responsible for providing quality repair and carrying out preventive maintenance service of Lam etch / clean / deposition equipment at customer sites. Other activities include installation, relocation of customer equipment, performing associated start-up, and troubleshooting activities.

**Other Job Responsibilities**
- Install and/or relocate equipment at customers’ sites. Conduct associated start-up, cut over and check-out activities on the newly installed systems
- Provide warranty tool support or paid service for out-of-warranty tool by performing on-site preventive maintenance of equipment and attending to equipment abnormalities. Coordinate all service actions with customer to minimize downtime or system interruptions
- Implement field modifications or updates as released in Engineering Change Orders (ECOs) which may involve removal and installation of assemblies, sub-assemblies, systems, and subsystems
- Carry out Tier 2 process qualification work
- Prepare and maintain accurate logs, service records, part usage documentation, diagnostic updates, and other management reports
- Professionally represent the company to the customer. Utilize knowledge of company’s product lines and services to keep existing / potential customers informed when new/additional needs are identified
- Develop good customer relations during installation and execution of service contracts
- Maintain company’s assigned equipment (computer, tool kit, diagnostic test equipment, spare parts, etc.) in good working condition, and ensure it is secure and accounted for

**Minimum Qualifications**
- Engineering degree or equivalent.
- 3 to 5 years’ hands-on experience in troubleshooting Deposition/Etch equipment.
- Fresh university graduates will also be considered.
- Self-starter who can work independently and has a deep desire to learn and grow with the Company
- Strong interpersonal and communication skills
- Able to actively engage customers on technical solutions
- Willing to support short term, overseas assignment
- Able to work swing shift (Tues - Sat and/or Wed - Sun)

**Our Commitment**

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

**We Look Forward to Your Application