Customer Support Manager

4 days ago

Singapore bitcastle Full time

**About this role**

As we expand and take a more active approach to global expansion, we are looking for a Japanese speaking Customer Support Manager to lead our customer support team in Japan and Vietnam. As part of the customer support team is located in Japan, this role will require Japanese language proficiency and will be fully remote at the moment.

**About the job**
- Establish structure of the global customer support team, delegation of tasks and team management
- Build Customer Success Plans and establish essential goals to aid the customer and drive usage of the platform
- Preparation of manuals related to customer support (e.g. internal manuals, user manuals) in multiple languages
- Statistical/analytical tasks (3C analysis, customer journey analysis, user behavior analysis, transaction analysis, etc.)
- Periodic monitoring of CS activities, daily report, SNS management
- Identify opportunities for improvement within the customer base and internally and propose improvement methods
- Support other departments when required

For reference, the following are the current development languages and systems used.

Backend: nestJS(Node JS), Laravel (PHP),Python

Database: Redis, My SQL

Frontend: Vue JS

Mobile: React Native, Android Native, Swift

DevOps: Git, CI/CD, Docker, Jenkins, GitLabCD

Cloud: AWS

**Minimum Requirements**
- Experience in leading customer support functions
- Strong leadership capabilities
- Strong attention to details and willing to take on new challenges
- Business level English and Japanese language skills (JLPT N2 and above) to communicate with customer support team in Japan
- Ability to analyse in excel and google sheets (At minimum, ability to handle SUM function, IF function, and COUNT series functions)

**Preferred Requirements**
- Experience in similar industries
- Knowledge of SQL

**Job Types**: Full-time, Permanent

**Salary**: $5,000.00 - $7,000.00 per month

**Benefits**:

- Additional leave
- Flexible schedule
- Health insurance
- Professional development
- Work from home

Schedule:

- Flexible hours
- Monday to Friday

Supplemental pay types:

- Performance bonus

**Experience**:

- Japanese Speaking: 1 year (required)

  • Customer Service Support

    2 weeks ago

    Singapore AETOS SUPPORT SERVICES PTE. LTD. Full time

    **About AETOS**: AETOS Capital Group Pty Ltd is a renowned Australian broker specializing in financial products trading services, provide retail and corporate clients with diversified financial derivative products including Margin Forex Contracts and CFD in Precious Metals, Indices, Commodities, Shares and Cryptocurrencies. **AETOS Support Services Pte Ltd...

  • Customer Service Support

    1 week ago

    Singapore AETOS SUPPORT SERVICES PTE. LTD. Full time

    **About AETOS** AETOS Capital Group Pty. Ltd. (AETOS) is a renowned Australian broker specializing in financial products trading services.AETOS Support Services is a wholly owned operational office within the AETOS Capital Group of companies. AETOS Support Services team in Singapore consists of the departments of IT, Dealing, Operation and Finance. **About...

  • Manager, Customer Support

    1 week ago

    Singapore Starburst Full time

    **About Starburst**: **About the role**: Starburst Data is looking for a customer obsessed, highly motivated leader with a desire to provide world class service while growing a team of dedicated and knowledge Support Engineers. Background in distributed systems, Hadoop, cloud technologies, security, DBMSs and navigating a complex Java codebase are beneficial...

  • Customer Support Manager

    2 weeks ago

    Singapore Terrascope Full time

    **Join us on a mission to save the planet!** Reversing the impact of climate change is one of the world’s biggest challenges. And businesses have a responsibility to lead the way. While individual consumer choices are important, over 80% of all the emissions reductions necessary for the world to reach Net-Zero, require business-level action. But despite...

  • Customer Support Manager

    2 weeks ago

    Singapore ROLLS-ROYCE SOLUTIONS ASIA PTE. LTD. Full time

    **Key Accountabilities**: - Customer Support to clarify technical requirements for all MTU, OM/LPR & Detroit Engines and systems. - Technical support including trouble shooting problems with Distributors, Service Partners OEM.s and customers - Supervise installation and commissioning work for all MTU, OM/LPR & Detroit Industrial engines in the region -...

  • Therapy Support Associate

    1 day ago

    Singapore Stroke Support Station Full time

    Our Therapy Support Associate plays a vital role in supporting therapists before, during, and after therapy sessions, ensuring seamless service delivery. This position is integral to the administration and operations of the department, contributing to a safe, effective, and efficient therapeutic environment. Clinical Duties Carry out prescribed therapeutic...

  • Customer Support Manager

    5 days ago

    Singapore Motorola Solutions Full time

    **Motorola Solutions values your privacy**.Customer Support Manager page is loaded## Customer Support Managerlocations: Singapore, Singaporetime type: Full timeposted on: Posted Todayjob requisition id: R57315## **Company Overview**At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the...

  • Customer Support Manager

    2 weeks ago

    Singapore LG DISPLAY SINGAPORE PTE. LTD. Full time $90,000 - $120,000 per year

    Job DescriptionLead the display customer service team at Singapore and KoreaProvide the overall quality and technical support for OLED panels to Customers at APAC countriesHandle customer concerns and escalate major isues and VOC(voice of customer) to HQOperate On-site support team at customers and support the regular verificaiton and immediate...

  • Customer Account Representative

    15 hours ago

    Singapore ATR EASTERN SUPPORT PTE LTD Full time

    Leading Turoprop manufacturing having opening in the Customer Support center in Singapore. Engage with customers through visits & calls - Understand the customers’ material problematics & expectations - Have a constant view on their priorities / needs with regards to the backlog - Discuss the material performance, share benchmark & agree on action plan to...

  • Customer Service Officer

    1 week ago

    Singapore Customer Service Officer (Luxurious Beauty Spa) Full time

    **- Prestigious Beauty Company (Luxurious Skin & Body Spa)** ** Competitive BASIC & Attractive Company Benefits** ** Great working environment** ** Location: Town/Central** ** Full-time position; 5.5 days work week** **Responsibilities**: - Greet and receive walk-in customers, telephone inquiries - Schedule booking of appointment for beauty treatments,...