Ecommerce Operations

Dashi Pte Ltd is an e-Commerce company that builds lifestyle brands. Through our e-commerce first approach, we envision to build on the brands of choice for businesses and consumers across South-East Asia. We conceptualise, build, and operationalise brands to serves a global audience. Do you have good experience in eCommerce and have a huge want to build lasting brands with us? We love to hear from you.

Industry products we operate:Flowers, Gifts, Plants, Home Decor

**Customer Service Executive**

We are looking for an individual to help manage on e-retail experience on our webstore. From providing top class customer service to our valued customers, to handling the end-to-end fulfilment of the orders.

You will be working to be the key personnel to interface with our customers through our online stores
- Meticulous
- Service orientated
- Ability to multi task
- Strong command of languages

Job Scope

**1. Customer Experience**
- Handle Customer Enquiries via Phone and Chat (Provide great customer service, follow up, and recommendations)
- Reach out to customers to assist them in their purchase journey with us
- Handle reviews and feedback from customers
- Work with product team to provide feedback
- Reach out to customers to get feedback, and provide action plans to improve

**2. Operations**
- Process daily orders and manage logistics
- Manage eStore across Multi-Channels
- e-Merchandise of Products on eCommerce channels
- Overall eStore Store Management
- Manage daily routes, and ensure orders are delivered to end customer efficiently.

**3. eStore Curation (Merchandising)**
- Onboarding quality curation within our store with partners
- Work with top in class curators to provide new curation towards customers
- Product Photography, merchandising of store to move products.

**Benefits**
- Hold a key responsibility within a small and fast growing team
- Foster intra-preneurship within our organisation

**Job Types**: Full-time, Permanent, Contract
Contract length: 12 months

**Salary**: $1,600.00 - $2,600.00 per month

**Benefits**:

- Employee discount
- Promotion to permanent employee

Schedule:

- Day shift
- Early shift
- Shift system
- Weekend availability

Supplemental pay types:

- Attendance bonus
- Retention bonus

**Experience**:

- flowers/customer service/ecommerce: 1 year (preferred)

Ability to Commute:

- Singapore 469029 (required)

Work Location: In person