Flight Concierge Executive

2 weeks ago

Seletar, Singapore WingsOverAsia Pte Ltd Full time

**Responsibilities**:

- Ramp team - customer meet-and-greet, flight concierge related hospitality support and coordinating customer requests and exceed customer’s service expectations
- Perform day-to-day flight operation duties and Duty Officer for specific flights
- Receive, track and coordinate requests for ground handling, flight support including membership flight.
- Administrative support for pre-flight paperwork, preparing required airport/flight documents for flight crew
- Monitor progress of flights and assists pilots as required
- Coordination of logistics for private aircraft flight operations
- Handle and resolve customer complaints and concerns in a calm and respectful manner
- Participate in the Company Safety & Quality Management System, in accordance to the safety and quality policy framework and be pro-actively involved in promoting a positive safety culture environment
- A key team member in the company’s safety action group, assist with audits and inspection.
- Identify and report potential hazards and challenges as well as occurrences as required by the Company’s reporting system
- Adhere to safety guidelines and maintain safe working conditions for yourself and others
- Communicate with managers to manage daily schedules
- Comply with all airport authority and security requirements
- Assist in various other administrative or operational duties as directed from Flight Ops Manager

**Requirements**:

- Prior experience in flight operations, flight dispatch or flight planning is highly desirable
- Aircraft towing experience or airside driving experience a major plus (Ramp service agent role)
- Able to communicate/write in English and Mandarin/Malay or Bahasa Indonesia fluently, for purposes of customer facing written/verbal communications with customers from North Asia and regional countries
- Class 3 driving state license is mandatory with a clean record
- 5 days’ work week (Mon-Sun) or 44 hours work week and willingness to work a flexible schedule including 24-oncall, night, weekend-shift duties and holidays.
- Proactive, passionate, meticulous and with a strong safety mindset
- Strong teamwork and communication skills
- Punctual and excellent customer service skills & attitude
- Pleasant, courteous and outgoing personality with lots of smiles

**Job Types**: Full-time, Part-time, Permanent

Pay: $2,500.00 - $4,000.00 per month

Expected hours: No less than 44 per week

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift
- Early shift
- Holidays
- Late shift
- Night shift
- Shift system
- Weekend availability

Supplemental pay types:

- 13th month salary
- Overtime pay
- Performance bonus

Work Location: In person

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