Rma Assistant Manager
6 days ago
**Company Overview
We invite you to join our team at **Sterra.sg **, a homegrown brand dedicated to enhancing people's lives in their own homes. At Sterra, we firmly believe that everyone deserves a home that offers convenience, health, and comfort, enabling a high quality of life. We strive to ensure affordability, making our offerings accessible to all. We take great pride in our **vision **to improve the lives of everyone by having a Sterra product in every home, and our **mission **to make effective wellness products accessible for everyone to live to their fullest potential.
**Position Overview**
**Key Responsibilities**
- Oversee and manage onsite repair scheduling by using calendly / google calendar to meet the given SLA for onsite repair services
- Manage a group of repair technicians including their operating hours, OT, leave approval etc
- Manage repair job sheet submission by repair technicians (pre and post repair)
- Liaise with internal and external departments, i.e customer service, operations, logistics to ensure a seamless end to end repair process
- Handle 1 to 1 exchange and refund escalation cases
- Support technicians’ enquiries to facilitate the repair process and ensure a great customer experience
- Responsible for RMA data management, KPI tracking and weekly reporting
**Requirements**:
- Degree in Engineering, Supply Chain, Business Development or relevant discipline
- 3+ years of experience in RMA management
- Strong communication and people management skills
- Ability to manage multiple projects and deadlines simultaneously
- Attention to detail and ability to identify and solve problems quickly
- Proficient in Microsoft Office and experience working with CRM systems
- Ability to work independently and as part of a team
- Ability to work in a fast-paced and dynamic environment
- Strategic thinking, problem solving and decision making skills
- Strong data analysis skills
- Fluency in English (fluency in any of the local languages is desirable)
**OTHER INFORMATION**:
- Location : Warehouse - Pandan Crescent
- Working hours : Monday - Friday, 9am to 6pm. Saturday 9am to 1pm. OT will be required from time to time depending on business needs.
- Medical benefits & performance bonus
**We want to work with you**
- Seniority Level - Mid-Senior level
- Industry
- Retail / Electrical/Electronic Manufacturing
-
Warehouse Manager
1 week ago
Singapore D.V.I SOLUTIONS (S) PTE. LTD. Full time**Company Summary**: Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better-whether it's with colleagues across the office, or partners on the other side of the world. We have presence across Japan, Singapore, Thailand, Shanghai, Hong Kong, Philippines, Vietnam, India, Malaysia and...
-
Warehouse Manager – RMA
2 weeks ago
Singapore D.V.I SOLUTIONS (S) PTE. LTD. Full time $90,000 - $120,000 per yearCompany Summary:Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better-whether it's with colleagues across the office, or partners on the other side of the world. We have presence across Japan, Singapore, Thailand, Shanghai, Hong Kong, Philippines, Vietnam, India, Malaysia and...
-
Rma Assistant Manager
1 week ago
Singapore .ZERO Pte Ltd Full time**Company Overview** We invite you to join our team at **Sterra.sg**, a homegrown brand dedicated to enhancing people's lives in their own homes. At Sterra, we firmly believe that everyone deserves a home that offers convenience, health, and comfort, enabling a high quality of life. We strive to ensure affordability, making our offerings accessible to all....
-
RMA CONTRACTS PTE. LTD.
2 weeks ago
Singapore RMA CONTRACTS PTE. LTD. Full timeRoles & Responsibilities Job Summary: Join our team as a Pool Guardian and play a vital role in keeping our community safe and supported. You'll work in a structured, team-oriented environment, receive valuable training, and develop essential life-saving skills. Make a real impact through proactive supervision and help ensure a safe and enjoyable experience...
-
Return Merchandise Authorization
1 week ago
Singapore SERVMATICS PTE. LTD. Full time**Job Summary**: **Key Responsibilities** - Process and manage RMA requests for defective or returned products. - Coordinate with vendors, suppliers, and internal teams to resolve product issues. - Track and maintain RMA records, including approvals, shipments, and replacements. - Ensure timely communication with customers regarding RMA status. - Generate...
-
RMA Engineering Technician
2 weeks ago
Singapore INDEX CAREER CONSULTANTS PTE. LTD. Full timeDuties and responsibilities: • Setup and test RMA devices according to Engineer's instructions. • Support remote access request (test setup, changing of device, testing and collecting results etc.) through phone, emails, and online system. • Support ad-hoc/special request like instrument upgrades and evaluation. • Perform Test hardware order, buy-off...
-
Rma Engineering Technician Rmat140425qht
1 week ago
Singapore TESSOLVE ENGINEERING SERVICES PTE. LTD. Full time**RMA Engineering Technician RMAT140425QHT** Position: RMA Engineering Technician Location: Serangoon Road, Singapore Title: Engineering Technician Requirement: 2 Working hours: Normal office working hrs OT/ Shift allowance eligibility: No Medical benefits eligibility : Yes AWS: Eligible Education: Nitec in Electrical or Electronic...
-
RMA Engineering Technician
2 weeks ago
Singapore INDEX CAREER CONSULTANTS PTE. LTD. Full time $60,000 - $80,000 per yearDuties and responsibilities:Setup and test RMA devices according to Engineer's instructions.Support remote access request (test setup, changing of device, testing and collecting results etc.)through phone, emails, and online system.Support ad-hoc/special request like instrument upgrades and evaluation.Perform Test hardware order, buy-off (new), debug and...
-
RMA Engineering Technician
2 weeks ago
Singapore VY SYSTEMS PTE. LTD. Full time $60,000 - $120,000 per yearDuties & ResponsibilitiesSet up and test RMA devices according to engineers' instructions.Support remote access requests (test setup, device changes, testing, and result collection) via phone, email, and online systems.Handle ad-hoc or special requests such as instrument upgrades and evaluations.Perform test hardware orders, buy-offs (new equipment),...
-
RMA CONSULTANTS PTE LTD
2 weeks ago
Singapore RMA CONSULTANTS PTE LTD Full timeRoles & Responsibilities Front Office Operations • Handle all visitor interactions professionally, including student care, parent enquiries, and vendor management. • Manage incoming calls and correspondence while maintaining a welcoming front desk presence. Administrative Support • Process daily administrative tasks including mail handling, document...