Solution Architect

Solutions Architect - APAC
If you’d like to make the online world a safer place, procome and join us
About iProov
iProov is the world leader in face biometric verification. We are on a mission to make the Internet a safer place for businesses and consumers and work with fantastic customers across a number of industry sectors - organisations using our technology include the US Department of Homeland Security, the UK Home Office, the NHS, Eurostar, the Australian government, the Singapore government, UBS and many more.
Diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our purpose.
The Role
**Reports to**: Head of Customer Value Enablement
**Comp**: Negotiable (Base) + Commission Plan + Share Options + Benefits
As a Solutions Architect, you will draw on your technical skills and project management expertise to ensure that iProov implementation projects are successfully delivered. You will have a deep understanding of architecture discipline, processes, concepts, and best practices, you will be skilled in the analysis and investigation of customer requirements to inform design decisions regarding the use and deployment of the iProov solution.
The Solutions Architect role can enjoy a flexible working approach and will report to the Head of Customer Value Enablement.
Role & Responsibilities
- Proactive and self-motivated project manager with the ability to successfully lead and oversee complex client projects independently.
- Accurately scope out and communicate the project implementation plan to the customer.
- Educate customers on iProov’s products, integration techniques and best practices.
- Proactively drive the implementation of iProov’s products following iProov’s standard implementation methodology.
- Serve as the main technical point of contact throughout the implementation process.
- Work closely with the technical teams of clients and partners to understand their development and production environment.
- Support and assist customers with end-to-end troubleshooting when issues arise during and after the implementation phase.
- Capture and provide valuable customer feedback for product improvements.
- Depending on the nature of your work or projects, it is important to understand that obtaining government security clearance may be necessary.

**Highly Desirable Skills**:

- Relevant experience in software development, professional services, or enterprise architecture with heavy focus and background in mobile app development.
- Fluent in English, written and spoken is a must; Mandarin, Bahasa or Malay fluency is desired.
- Working knowledge of web service technologies (Web APIs, REST, SOAP, WCF, JSON, XML).
- Previous mobile app development experience (Android or iOS or Cross Platform) is desired.
- Familiarity with industry standard tools used for development and debugging: Web Proxy - Postman, Fiddler; Mobile App - Android Studio, XCode, or other IDEs.
- Excellent proven project management skills.
- Excellent communication and stakeholder management skills
- Proven customer facing experience and solutions-based consulting.
- Experience and knowledge of effective project methodologies and practices such as Agile.
- Problem-solving: identify and elevate performance issues through the appropriate channels, taking initiative to resolve them with high quality.
- Effective communicator: interpersonal, written, and oral communication skills, able to effectively support and motivate a team virtually.

Please note, you do not need to fulfil each of the above requirements, as we will invest in your development. This is a fantastic opportunity to help build a global brand in an exciting industry sector.
Awards
- iProov Is Recognized as One of the World’s Most Innovative Companies in the CyberTech100
- U.S. Govies Government Security Awards - Genuine Presence Assurance® won Gold (2022)
- 2023: iProov is listed in the FT100: Fastest Growing Companies in Europe for a third consecutive year
- iProov takes home Gold in 3x Cybersecurity Excellence Awards: Government, Financial Services, and Identity Proofing & Corroboration
- iProov wins Best Biometric Solution at 2021 Cyber Security Global Excellence Awards
- iProov named winner of coveted Global InfoSec Award during RSA Conference

Due to the nature of our work, we may require our staff to pass Security Clearance checks. As such, any offer would also depend on your ability to adhere to the security checks criteria.