Customer Service

2 weeks ago

Singapore APEX LOGISTICS INTERNATIONAL (S) PTE. LTD. Full time

**Responsibilities**:

- Interface with customer and optimizing quality of service, business growth and customer satisfaction
- Focal point to coordinate for day-to-day activities between stakeholders to achieve smooth transactions and build excellent working relationships
- Handling local & overseas as well as internal and external customer enquiries, addressing concerns and offer solutions
- Serve as backup to internal support group
- Set up customer database, process bookings and executes pertinent orders
- Manage shipping documentation (import/export) formalities efficiently to ensure absolute accuracy and compliance of procedures
- Responsible for maintaining timely tracking status accuracy and schedules for all jobs
- Prepare quotations
- Maintaining internal/external KPIs and SOPs to meet customer requirements
- Any other ad-hoc additional functions mandated by Management

**Skills / Requirements**:

- Import/Export experience in freight forwarding with leadership experience will be an advantage
- Ability to work in a fast-paced and deadline-driven office environment
- Knowledge of Import/Export regulations and documents
- Ability to multi-task, prioritize, and manage time effectively
- Understanding of profitability and loss and how to plan to drive growth
- Excellent verbal & written communication skills
- Exceptional customer service and follow up skills
- Responsible for booking, customs clearance, communication with foreign agents.
- Coordinate with overseas and local branch for operation and rate issues.
- Develop new business from existing customers to increase business volume and contribute to profits of the company
- Required to liaise with Mandarin speaking stakeholders from overseas, proficient in Mandarin will be beneficial
- Proficient in Microsoft Office Applications
- 5.5 days work week, 9am - 6pm (Mon - Fri) 9am - 1pm (Sat, work from home)

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