Customer Service Officer

2 days ago


Singapore THE EDGE CONTRACTING SERVICES PTE. LTD. Full time

**Customer Service Officer (Call Centre) - 2 Years Contract - Singapore**

**Key Responsibilities**:

- Provide friendly and efficient assistance to ensure a pleasant customer experience.
- Log all interactions accurately into the case management system, including customer inquiries, problems, and resolutions.
- Follow up on unresolved incidents and ensure timely resolutions.

**Requirements**:

- Experience: At least 1 year of experience in a call centre or customer service environment.
- Proficiency in Mandarin is required to effectively liaise with Chinese-speaking vendors and end-users.
- Flexibility: Willingness to work staggered office hours on rotation, including alternate Saturdays (5.5-day work week).

This is a 2 years contract to start, renewable and convertible to permanent.



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