Manager, Insights

1 week ago


Singapore Lazada Full time

**Location**:
**Singapore**

Department: Customer Service

Location: Singapore

Reporting to the Head of Voice of Customer, your responsibilities will include:

- Monitor and maintain the execution of customer/seller satisfaction measurement studies (e.g. NPS, CSAT, PSAT) and share findings to stakeholders to enable continuous improvements towards elevated CX and SX
- Develop data driven insights and identify improvement areas for CX/SX and initiate improvement projects
- Work with cross functional teams to understand priorities and deliver insights and actions to improve our customers' experience
- Manage and grow customer experience data collection channels
- Automate reporting processes and develop dashboards for timely reporting
- Propose actionable recommendations while escalating any risks from emerging trends which impact customers and business
- Collaborate with cross-functional teams to implement, track and manage continuous improvements
- Driving Lazada directionally towards becoming a customer centric organization

**Job Requirements**
- Minimum Bachelor’s Degree, in statistics, economics/econometrics, data science or similar. Masters / PhD preferred
- 6-8 years of working experience in customer experience, consumer insights, market research or similar experience.
- Advanced proficiency in SQL and MS Excel. Familiarity with Python R preferred
- Strong analytical and presentation skills with excellent written and verbal communication skills in English
- Demonstrated ability to understand business priorities and create links within complex data sets
- Effective listening and interpersonal skills with achievements in obtaining buy-in and cooperation
- Acute deductive skills, with strong problem-solving capabilities and attention to details
- Entrepreneurial, adaptive and resilient. Able to navigate an ambiguous and fast-paced environment


  • AI Engineer

    2 weeks ago


    Singapore ST Engineering Geo-Insights Pte Ltd Full time

    Overview About ST Engineering ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the...


  • Singapore ST Engineering Geo-Insights Pte Ltd Full time

    About ST Engineering ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace,...


  • Singapore Insights Table Full time

    Market Research Analyst / Senior Analyst (Qualitative Research)We are seeking a dynamic and driven individual to join our team. Depending on experience, you will join as an Analyst or Senior Analyst , working primarily on qualitative research projects and, where relevant, integrating quantitative methods for comprehensive, mixed-method solutions....

  • Key Account Manager

    2 weeks ago


    Singapore Innova Market Insights Full time $90,000 - $120,000 per year

    About the JobThe Key Account Manager role is your opportunity to excel as a relationship builder and revenue driver. We are looking for a highly experienced and confident individual with strong analytical skills and the ability to communicate effectively with customers. As a Key Account Manager, you will play a crucial role in managing and developing key...

  • Insights Manager

    2 weeks ago


    Singapore Teads Full time

    **Who we are** - We are a global AdTech company with over 1200 employees across 30 countries with over 100 different nationalities - Competing against the biggest tech companies - Inventor of the InRead Video - Partner with the biggest media agencies and brands - Global partnerships with premium publishers **What can you expect in this role**: Teads is...

  • Key Account Manager

    2 weeks ago


    Central Singapore Innova Market Insights Full time $80,000 - $120,000 per year

    About the Job The Key Account Manager role is your opportunity to excel as a relationship builder and revenue driver. We are looking for a highly experienced and confident individual with strong analytical skills and the ability to communicate effectively with customers. As a Key Account Manager, you will play a crucial role in managing and developing key...


  • Singapore HANBAOBAO PTE. LTD. Full time

    Responsible for providing business analysis, insights, and trend reporting to support the evaluation and development of strategic plans and business initiatives that drive the performance of the company. Provides strong thought partnership that is based on deeply rooted business understanding. This position is the key custodian of McDonald’s business...


  • Singapore Resmed Full time

    Overview Join to apply for the Planning Insights Manager role at Resmed . Location: Galaxis, Singapore • Work type: Hybrid. We’re building a world-class planning organization. As a trusted partner in orchestrating end-to-end supply chain planning, we aim to maximize customer value and enable profitable growth. We don’t just react—we anticipate. We...


  • Singapore RESMED ASIA PTE. LTD. Full time

    Our Ambition We’re building a world-class planning organization. As a trusted partner in orchestrating end-to-end supply chain planning, we aim to maximize customer value and enable profitable growth. We don’t just react—we anticipate. We don’t just analyze—we influence. We're creating a connected, empowered planning community where insights drive...


  • Singapore RESMED ASIA PTE. LTD. Full time

    Our Ambition We're building a world-class planning organization.As a trusted partner in orchestrating end-to-end supply chain planning, we aim to maximize customer value and enable profitable growth. We don't just react-we anticipate. We don't just analyze-we influence.We're creating a connected, empowered planning community where insights drive action, and...