Guest Services Executive

5 days ago

Singapore THE PAN PACIFIC HOTEL SINGAPORE Full time

**Responsibilites**:

- Ensure efficient and professional customer service during check-in and check-out
- Ensure the best available room allocated to arrival guest through adhering to guest’s preferences and guest’s profile.
- Preparation of welcome letters, registration card and key holders for arrival guest.
- Ensure all queries and requests from Pacific Club guests are handled professionally and on a timely manner.
- Possess comprehensive knowledge of the hotel facilities and the SOP of Pacific Club.
- Adhere to pre-set availability and rate controls.
- To ensure and co-ordinate that specific guest’s preferences be placed in the rooms prior to arrival of guest.
- To inspect all guest’s rooms (vacant and occupied) on a daily basis, to ensure rooms are defect free and properly presented according to the SOP.
- Ensure all correct amenities and specific guest’s preferences are placed in the room in the right set up for in-house and expected arrival.
- To co-ordinate placement of turndown amenity in guests’ room.
- Coordinating with Bell Services, transport all guest luggages to and from guest rooms promptly and efficiently; supervising that all luggage is handled with care.
- Escort guests to their rooms as required and be knowledgeable of the hotel facilities to confidently explain room features and amenities.
- Be knowledgeable of city streets, locations, restaurants and major attractions as well as citywide events and activities.
- Maintain a calm and composed manner when receiving a complaint and immediately relate to immediate supervisor.
- To actively support the Executive Assistant Managers and Operations Managers in the course of day-to-day operations.

**Talent Profile**:

- 2 years experience in front desk operations with exposure and understanding of concierge operations.
- Strong command of the English language and able to converse with guests fluently.
- Intermediate Microsoft Office skills
- Basic secretarial and schedule organisation skills.
- Strong current knowledge of places of interests to and from the hotel.
- Intermediate knowledge and experience in Opera or equivalent Property Management Systems.
- Outgoing personality.
- Able to hold sustained, engaging conversation with guests.
- Pleasant disposition.
- Passion and commitment to deliver superior customer service.
- Able to work independently.
- Resourceful in managing guest requests.
- Able to multi-task
- Eye for detail.
- Able to be flexible to the demands of work in the hospitality industry.
- Able to anticipate guest needs.

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