Manager / Senior Manager: Consumer Research Specialist (In-house) [pod]

2 days ago

Paya Lebar, Singapore WSG Workforce Singapore Agency Full time

[What the role is]
We are looking for a self-driven and experienced Consumer Research Specialist to independently lead end-to-end applied research projects that will inform marketing strategies and optimise user experience across WSG’s career services. In this dynamic role, you will lead the entire research process - from problem framing and methodology design to fieldwork, data analysis, and presenting actionable insights. Your ability to distil complex research findings into clear, impactful recommendations will be key, especially when communicating to stakeholders who may not be familiar with research terminology.

This role is perfect for someone who combines deep research expertise with strategic thinking, excels in clear communication, and thrives in a collaborative, cross-functional environment.

[What you will be working on]

Key Skill Areas & Competencies

1) Applied Research Design & Methodology
- Expertise in selecting and tailoring research methodologies (qualitative and quantitative) to align with strategic goals and user experience needs.
- Ability to frame research problems clearly and translate them into robust research designs.
- Skilled in developing research instruments such as surveys, questionnaires, and discussion guides.

2) Data Collection & Fieldwork Management
- Proficient in leading primary research methods including online surveys, in-depth interviews, and focus group discussions.
- Strong project management skills to coordinate fieldwork logistics and ensure data integrity.
- Experience managing multiple research projects independently with mínimal supervision.

3) Data Analysis & Insight Synthesis
- Analytical acumen to synthesise and interpret qualitative and quantitative data.
- Proficiency in Excel for data filtering, cross-tabulation and statistical analysis.
- Ability to uncover actionable insights and patterns that inform business decisions and improve user journeys.

4) Insight Translation & Communication
- Excellent storytelling and communication skills to deliver complex insights in clear, actionable ways.
- Skilled in developing visually compelling presentations using PowerPoint.
- Comfortable presenting to diverse stakeholders, including senior management and non-technical audiences.

5) Cross-functional Collaboration & Influence
- Strong interpersonal skills to collaborate across marketing, service design, and operations teams.
- Ability to embed user-centric thinking into strategic initiatives and decision-making processes.
- Demonstrated intellectual curiosity, initiative, and stakeholder management capabilities.

[What we are looking for]

Qualifications & Experience:

- 3-5+ years of relevant experience in user research or consumer insights, ideally in an applied, end-to-end research role
- Proven ability to work independently and manage multiple research projects
- Well-versed with market research methods, both qualitative and quantitative
- Excellent command of written and spoken English, with the ability to communicate complex insights clearly
- Passion for public service and improving user-centric outcomes through evidence-based strategies
- All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting._

  • Manager/senior Manager, Digital Marketing

    3 days ago

    Paya Lebar, Singapore WSG Workforce Singapore Agency Full time

    [What the role is] Are you a passionate and data-driven digital marketer ready to make a real impact? We are looking for a dynamic Digital Marketing (Performance-led) Specialist to drive high-performance campaigns and deliver measurable results across a variety of digital channels. If you're excited about optimising strategies and achieving KPIs such as user...

  • Manager / Senior Manager, Research Office (SPD)

    2 days ago

    Paya Lebar, Singapore SSG SkillsFuture Singapore Agency Full time $80,000 - $120,000 per year

    [What the role is][What the role is]SSG is a dynamic and forward-thinking organization dedicated to empowering individuals and shaping the future of Singapore's workforce. As a statutory board under the Ministry of Education, SSG leads the charge in driving the SkillsFuture movement, a national initiative that promotes lifelong learning and skills...

  • Manager/senior Manager, Futures and Innovation

    2 days ago

    Paya Lebar, Singapore WSG Workforce Singapore Agency Full time

    [What the role is] Workforce Singapore is seeking a dynamic and forward-thinking individual to join our team as a Senior Manager/Manager for Futures and Innovation. You will be responsible for driving efforts related to futures and horizon-scanning, innovation and pilot incubation/experiments to support the growth and adaptability of Singapore's workforce...

  • Executive / Senior Executive / Assistant Manager / Manager / Senior Manager

    3 days ago

    Paya Lebar Road, Singapore Singapore National Employers Federation (SNEF) Full time

    The Singapore National Employers Federation (SNEF) is a trade union of employers. Our mission is to advance tripartism and enhance labour market flexibility to enable employers to implement responsible employment practices for sustainable growth. SNEF has a membership of over 3,500 companies with a combined workforce of over 800,000. **D. EXECUTIVE / SENIOR...

  • Senior Manager

    2 days ago

    Paya Lebar, Singapore SSG SkillsFuture Singapore Agency Full time

    [What the role is] You will be working as a Senior Manager/Manager, Change Management, in the Chief Information Officer Office. **[What you will be working on]** - Establish overall Change Approach to engage our stakeholders to drive awareness, commitment and adoption in assigned projects. - Identify areas of change through Change Impact Analysis within...

  • Manager / Senior Manager, Management Information

    3 days ago

    Paya Lebar, Singapore SSG SkillsFuture Singapore Agency Full time

    This job role is to derive business insights from large and real-time datasets for strategic planning, policy analysis as well as operational efficiency. You will develop, deploy and maintain data analytic models. There will be opportunities to collaborate with other public agencies to introduce and enhance data science capabilities for the organisation....

  • Senior Marketing Manager, Robotics

    2 days ago

    Paya Lebar, Singapore CERTIS GROUP - GHR Full time $120,000 - $180,000 per year

    As Senior Marketing Manager for Robotics, you will be part of the Group Communications & Marketing (GCM) team, supporting Certis' Robotics unit. You will shape and amplify the positioning of Certis' robotics and AI-enabled operations, ensuring cohesive storytelling across corporate, partner, and industry platforms.You will lead marketing initiatives from...

  • Senior Manager, Career Guidance Division CGD

    1 week ago

    Paya Lebar, Singapore WSG Workforce Singapore Agency Full time $120,000 - $180,000 per year

    [What the role is]Join us in shaping the future of career development. We are seeking a proactive and dynamic Senior Manager to design impactful training programmes and initiatives that empower career professionals to grow and thrive in today's evolving landscape.[What you will be working on]Job ResponsibilitiesCurriculum Development and InnovationDesign...

  • Senior Project Manager

    2 days ago

    Paya Lebar, Singapore CERTIS GROUP - GHR Full time $120,000 - $240,000 per year

    As a Senior Project Manager within the Strategic Transformation Office, you will play a pivotal role in driving enterprise-wide transformation and process excellence. You will partner closely with business leaders, technology teams, and external consultants to translate strategic goals into actionable initiatives. This role demands a strategic thinker with...

  • Manager / Senior Manager, Procurement and Admin

    3 days ago

    Paya Lebar, Singapore SSG SkillsFuture Singapore Agency Full time

    You will be working as a Manager/Senior Manager in the Corporate Services Division (CSVD) for Procurement and Administration. The officer will report to the Team Lead and be responsible to provide support to divisions on procurement and general administration matters relating to: Procurement Operations and Policy Support - Manage procurement operations,...