Manager, Sales Strategy and Operations

Manager, Sales Strategy and Operations
Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 32 countries spanning six continents.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

**Job Summary**

The Sales Support Associate (SSA) is part of the Equinix APAC Sales Support & Quoting team and within the Global Sales Operations. We are looking for someone who has a passion for Pre-Sales and has had exposure to project management/coordination. This would be a chance for a talented individual to start a career in a global company with strong excellent career opportunities.

The Manager, Sales Strategy and Operations is accountable for sales operations for a region, territory or sub-territory in a manner which supports the sales effort and any change and evolution within it (including acquisitions). The Manager is expected to drive projects that impact the effectiveness and efficiency of the services being delivered by the team.

**Responsibilities**

Customer Engagement
- SSA is part of the account team and is customer facing. The SSA may be asked to join Customer meetings and prepare quoting related QBR (Quarterly Business Review). Travel within APAC may be required
- Follows up with customer on required documents and missing information
- Support customer with pre-sales related questions on quotation, prepare customer renewal report and project insight on the quarterly and annual basis

Pre-Sales and Transactions Coordination
- Support Customers and Sales reps with creating, tracking status and garnering approvals for quotes. Also support for system functionality issues, quote complexity, knowledge/training, and exceptional high volume of quotes on the regional or global scale
- Validate quoting info provided by customers/ Sales reps for non-standard quotes. Follow up directly with Sales reps on any clarifications or additional info required to accurately generate quote
- Monitor/manage quote request queues and generate quotes related to new orders, amendments, and renewals. Handle quote revisions, approvals, pricing ramps, and pricing agreements and contract language as needed

Project Management
- Responsible for setting, guiding and managing project to its target. Responsible for managing time (schedules / phases), resources (internal and external) and content (milestones / targets)
- Project manages single country, large, complex deals, maintain all change record and keep details/document up to date

Process and Policy Adoption and Reinforcement
- Provide 1st level support to Sales Reps on generating legal Agreements in SFDC and submitting nonstandard term requests to Legal (e.g. for MCA, GTC, Policies)

The responsibilities are not limited to the job scope above where a full job description can be provided on request.

**Qualifications**:

- BA/BS degree or equivalent experience, preferably in computer-related field
- 1+ years of experience in Project Management/ Quote Support / Customer Support Organisation
- Industry experience in technology or telco would be a plus
- Siebel, Salesforce, Excel knowledge/experience beneficial
- Excellent organizational, communication and interpersonal skills, ability to professionally communicate and interact with all levels of internal and external customers
- Strong attention to detail with a high degree of accuracy
- Ability to work and adapt in rapidly changing environment
- A customer service focus or a passion for project management
- Ability to juggle multiple priorities, handle highly confidential information, and a self-starter attitude
- Expertise in MS Word, Excel (including Excel pivot tables), PowerPoint required
- Strong process orientation and analytical and deductive reasoning skills
- Working knowledge of internet, hosting and networking concepts desirable

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color,