Gym Receptionist

1 week ago

Singapore ATP HOLDINGS PTE. LTD. Full time

**Gym Receptionist**

**Reports To**:

- General Manager
- Assistant Manager

**Works with**:

- Receptionists
- Trainer Manager
- Coaches

**Summary**:
We're seeking proactive individuals who thrive in dynamic environments. This role involves close client interaction, so strong communication, promptness, and organizational skills are a must. While experience in aviation, hospitality, and customer service is preferred, it's not mandatory. We want someone who is motivated and eager to take on challenges.

**Position Details**:

- Permanent Full-Time position + CPF
- 6 day work week (48 hours)
- Required to operate on weekends (choose 1 weekday off)

**Location**:

- ATP Singapore: 105 Cecil St. (Telok Ayer MRT)

**Responsibilities**:
As a receptionist at ATP Personal Training studio, your responsibilities would include:

- Managing the reception area by greeting and assisting walk-in customers, as well as checking in clients.
- Answering all incoming calls, redirecting them or taking messages as required.
- Welcoming clients as they approach the front desk and providing excellent customer service.
- Handling booking requests, cancellations, and reconfirmations from clients.
- Collecting payments and outstanding fees from clients.
- Manage MBO (Mindbody) including client profiles, packages and coach schedules.
- Liaise with vendors for all gym supplies.
- Log all gym expenses onto the shared google drive folder.
- Reminding clients about package renewals to ensure timely renewals.
- Liaising with coaches to monitor gym capacity and manage bookings effectively.
- Keeping the front desk tidy and presentable, ensuring that all necessary materials are available.
- Addressing client queries and reporting any issues to the General/Assistant Manager.
- Completing any other ad-hoc duties assigned by the General/Assistant Manager.

**Requirements**:

- Friendly and organized.
- Professional and good at communicating.
- Able to multitask and manage time well.
- Detail-oriented and highly organized.
- Self-motivated and able to work independently.
- A team player who is willing to collaborate.
- Punctual and reliable.

**Salary**:
$2700 + CPF

More progression opportunities available, managerial positions available if you are willing to take on more responsibilities

**Benefits**:

- On the job training provided
- Able to receive PT sessions for free when the situation permits
- Promotion opportunities available

**About Us**:
ATP Personal Training are health and fitness transformation specialists. We guide clients in every aspect of transformation including weight loss, body composition, performance and health. The client’s health and wellness are at the centre of everything we do and we actively work with the client’s medical teams where possible and help to improve medical markers such as blood pressure and cholesterol.

ATP Personal Training operates at the premium end of the health and fitness industry offering bespoke one on one coaching to our client base. Our business has been in operation for over three years and has facilities in CDB, Singapore and Central Hong Kong.

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