Customer Service Executive

1 day ago

Singapore NETWORK EXPRESS COURIER SERVICES PTE LTD Full time

**General Description**

**Duties/Responsibilities Towards Customers/Agents**

1. Maintain service level at 9.5% for all incoming calls.

4. Ensure follow-ups on all undelivered shipments, as per the SOP for undelivered shipment.

5. Escalate all customer complaints to CS Manager.

6. Ensure front desk is manned during office hours and ready to handle walk-in customers. The duties will be rotated amongst all CS Executives.

**Duties/Responsibilities Related to Self & Personal Hygiene at Work**

1, Ensure high attendance and punctuality of more than 95%.

2. Ensure leaves are well planned and approval sought 1 week in advance.

3. Ensure break schedule is adhered to as planned.

4. Ensure all allocated jobs/tasks are completed within the allotted time-line.

**Duties/Responsibilities Towards Business**

1. Update on customer feedback to Ops supervisor and CS Manager.

2. Monitor online unconfirmed bookings and resolve any that arise.

3. Make suggestions for process/business implements.

4. Make payment collection calls to local and international customers with overdue payments.

5. Make successful sales calls daily.

6. Sort the job sheets/movement charts on a daily basis and have them ready for reference upon Proof of Delivery (POD) requests.

7. Manage local customer billing for manual changes required, especially for special /urgent bookings as per SOP,

8. Prepare manual job sheets for some customers.

9. Encourage new customers to take up cashless payment options.

**Adhoc Duties**

1, Support Operations Department as and when required. Duties will be rotated amongst all CS Executives.

**Education/Experience /Skills Requirements**

1. Minimum 'O' Level

2, Minimum 1-year experience in Customer Service field (optional)

3, good written, Oral and face to face Communication skills

4. Analytical thinking

5. Able to handle difficult customers

6. Adhere to timeline always

7, Good listening skills

8. Strong team player

9, Reasonable knowledge of MS office

10. Fresh school leavers are welcome

  • principal / senior executive / executive (customer service relations)

    2 weeks ago

    Singapore Public Service Division Full time $60,000 - $120,000 per year

    [What the role is]PRINCIPAL / SENIOR EXECUTIVE / EXECUTIVE (CUSTOMER SERVICE RELATIONS)[What you will be working on]We are seeking a dedicated individual to join our dynamic Customer Service team at LTA. In this role, you will provide comprehensive operational and frontline service support across various customer touchpoints.Key ResponsibilitiesHandle...

  • Sales & Service Associate

    2 weeks ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Brand Ambassador

    1 day ago

    Singapore SERVICE CONNECTIONS HR CONSULTANCY PTE. LTD. Full time

    PERMANENT JOBS! **_JUNIOR EXECUTIVE _**: **_BRAND AMBASSADOR / CUSTOMER SERVICE _**: - (SALARY - $1700.00 - $2100.00) _ SINGAPOREANS ONLY **LOCATION** City Hall **JOB DESCRIPTION** - Play a key supporting role in the department’s daily operations - Liaise with different stake holders and develop a good understanding of clients’ company structure,...

  • Customer Service Executive

    2 weeks ago

    Singapore CPO PTE. LTD. Full time

    CPO is startup dedicated to providing exceptional customer service and satisfaction.We pride ourselves on delivering high-quality products/services and building strong relationships with our customers. As we continue to grow, we are seeking a passionate and customer-focused individual to join our team as a Customer Service Executive.As a Customer Service...

  • Customer Service Executive

    2 weeks ago

    Singapore CPO Full time $40,000 - $60,000 per year

    CPO is startup dedicated to providing exceptional customer service and satisfaction.We pride ourselves on delivering high-quality products/services and building strong relationships with our customers. As we continue to grow, we are seeking a passionate and customer-focused individual to join our team as a Customer Service Executive.As a Customer Service...

  • Customer Service Executive

    5 days ago

    Singapore Trelleborg Sealing Solutions Full time

    Join to apply for the Customer Service Executive role at Trelleborg Sealing Solutions 1 day ago Be among the first 25 applicants Join to apply for the Customer Service Executive role at Trelleborg Sealing Solutions Get AI-powered advice on this job and more exclusive features. Trelleborg Sealing Solutions is seeking a dedicated Customer Service Executive to...

  • Customer Relationship Manager

    1 day ago

    Singapore Logistics Executive Full time

    Customer Relationship Manager An experienced KAM is need to take the next step in their career and lead a team of 2-3 KAM's and also a small customer service team for this leading European logistics company which specialises in Luxury Fashion distribution and also FMCG distribution. Working across a small portfolio of clients, you will be spearheading the...

  • Customer Service Executive

    3 days ago

    Singapore JWEN MARKETING PTE. LTD. Full time

    Customer Service Executive Location: Central Type: Full-time Job Summary We’re looking for a Customer Service Executive who will be the first point of contact for our customers. You’ll handle inquiries, resolve complaints, and provide accurate information about our products and services, ensuring a smooth and positive customer experience. Key...

  • CUSTOMER SERVICE MANAGER

    7 days ago

    Singapore HA HA BIN SERVICE PTE. LTD. Full time

    Roles & Responsibilities Supporting local sales and Malaysia deliveries (order processing, quotation , delivery arrangement)Supporting the Singapore and Malaysia sales in liaising with customers, providing timely and accurate execution of customers' needs including sample requests Follow on orders and ensure sufficient inventory for customers Inventory...

  • Customer Service Executive

    1 day ago

    Singapore Phoenix Contact (SEA) Pte Ltd Full time

    COMPANY DESCRIPTION Phoenix Contact is a global market leader specializing in the design and manufacturing of electric interconnection and industrial automation devices. With worldwide coverage and in-depth understanding of the local market, Phoenix Contact pro-actively grows itself to be a technology leader in each of its business fields by developing...