Executive Assistant, Coo T&o and Cio Ics

Job ID: 28743

Location: Singapore, SG

Area of interest: Operations

Job type: Regular Employee

Work style: Hybrid Working

Opening date: 19 May 2025

**Job Summary**
- As EA to Chief Operating Officer (COO) T&O and Chief Information Officer (CIO) Information, Security & Data (ISD) you are representing his office and the function both internally and externally. To do this effectively you will provide business support, as well as secretarial services, coordination and operational support to the COO T&O and CIO ISD. Role holder ensures a smooth and timely running of the office and delivery of quality service to the benefit of the Bank and clients, both external and internal. In addition, you will provide leadership to the COO & ISD EAs role modelling execution and behaviours being an exemplar of collaboration.
This is not the typical Executive Assistant role. It’s an evolving role based on current environment so the ability to adapt will be key, including but not limited to:
- A good assistant, good attitude, and a sense of ownership
- A key team player.
- Pace and quality of execution needs to align with COO T&O & CIO ISD priorities and expectations.
- Attentive, highly detailed oriented, and able to multi-task with speed and efficiency.
- Responding in a timely manner, and clear communication is essential

**About our Technology & Operations Team**
- Our Technology & Operations (T&O) team is the powerhouse for the Bank. We aim to go further, faster, to ensure we're agile and ready for tomorrow, today. Our diverse network enables us to innovate and build banking solutions that support communities to prosper. We're a place where talented people are encouraged to grow, learn, and thrive, to drive their own career journeys, to reach their full potential.- When you work with us, you’re protecting the reputation and legacy of a 170 year organisation and building on it. We’re driven by progress and continuously evolving to ensure we’re agile and ready for tomorrow, today.**Travel Management**
- Arrange flights based on best travel timings and within the Travel Policy.
- Review itineraries and ensure requisite pre reading / documentation are in place
- Arrange hotel accommodations
- Process travel visas, if required

**Financial Performance**
- Approve and review T&E submissions on behalf of COO &CIO (ISD). To ensure that expenses are in line with the T&E policy.
- Review monthly cost report and ensure consistency of travel and expenses bookings.

**People and Talent**
- Organise conferences, book meeting rooms and ensure appropriate attendees are invited to meetings
- Handle HR matters: track leave records, year end and employee related issues
- Organise team engagement events, CSR activities and team meetings/conferences/workshops/offsite, when needed
- Provide support to deliver an effective engagement and communication framework for the team

**Governance**
- Demonstrate an awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
- Deliver ‘effective governance; capability to challenge colleagues effectively; and willingness to work in an open and cooperative manner with all.
- Drive the Functions and Talent communication agenda to ensure people are kept up to date with developments and improvements across the function, focusing on an integrated vs product led approach, spotting opportunities for co-creation and embedding ways to listen to feedback as well as provide updates.

**Others**
- Communication List: maintaining the Group CTTOO Distribution List
- In pursuit of these responsibilities the role holder is expected to:
- Engage with stakeholders at all levels across the Bank to deliver T&O agenda in a consensual manner, addressing complexity with relentless focus on outcomes.
- Realise synergies and efficiencies in delivery of outcomes wherever possible.
- Build relationships with key stakeholders.
- Excellent analytical and organizational skills
- Manage multiple priorities while remaining calm under pressure
- Demonstrate professionalism and able to handle sensitive matters in a tactful manner
- Able and willing to work under tight schedule and delivery requirements
- Ability to anticipate manager needs
- Work independently and handle majority of responsibilities without consultation
- Strong team player with interpersonal skills to deal with all levels
- Experience in handling confidential information
- Must be flexible with working hours
- Proficiency in Microsoft Office

**Role Specific Technical Competencies**
- Action Oriented
- Collaboration
- Customer Focus
- Manages Ambiguity
- Nimble Learning
- Courage
- Instills Trust
- Business writing
- Online meeting setup
- Familiar with banking terminology

**About Standard Chartered**
- We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities,