Customer Service Lead

4 days ago

Singapore Halliburton Full time

As the Service Lead, you will collaborate closely with Sales Directors and Technical Sellers to strategically enhance account relationships and maximize lifetime value for a designated set of Commercial Airline Customers across the DAS portfolio. Your role will encompass a comprehensive understanding of DAS offerings, overseeing all service engagements at the customer level, including Support, Customer Success, Implementation, Training, and Managed Service offerings. Additionally, you will work alongside the Sales Director and Technical Seller to manage executive relationships at the C-suite and VP level. **Position Responsibilities**: - Collaborate with Sales Directors and Technical Sellers as a cohesive "team of three" to strengthen relationships and drive growth within key accounts. This includes setting account plans and strategies, pursuing opportunities, and leveraging organizational resources to ensure successful enterprise sales and service delivery - Maintain a holistic view of ongoing service deliveries for assigned customers - Conduct executive customer monthly and quarterly business reviews, covering all ongoing service deliverables - Facilitate connections between the Customer Success Managers and Customers’ business owners to maximize their business value - Act as a senior Boeing representative in joint Implementation steering group meetings. - Serve as an executive escalation point for customers - Offer customer/market feedback to Boeing's offer managers, services offer managers, and product managers **Key Skills**: - Critical Thinking: Ability to identify and qualify technical issues, problems, opportunities, and options within the customer's context - Communications: Proficient in conveying complex information clearly and concisely. Skilled in presenting to both technical and business leaders - Relationship Building: Inspires confidence and trust with customers and internal stakeholders, seeking win-win solutions - Time Management: Effectively balances commitments across multiple customer engagement teams and their assigned accounts - Team Player: Collaborates closely with other customer-facing roles to ensure deal closure and customer satisfaction **Required Qualifications (Required Skills/Experience)**: - 5+ years of experience in direct customer-facing services delivery. - 5+ years of experience in a leadership role (team leadership, project management, line management, etc.). - Proven track record of managing customer relationships and escalations. - Experience with high-touch, high-complexity customer relationships. - Creative problem-solving skills and experience with Value-Based Selling. - Excellent communication, storytelling, and presentation skills. **Preferred Qualifications (Desired Skills/Experience)**: - 7+ years of experience in direct customer-facing services delivery. - Bachelor's degree or higher in a relevant field (e.g., engineering, business, technology). - Knowledge of Boeing Digital Aviation portfolio and services. - Commercial aviation experience within Flight and/or Tech Ops.

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