F&b Area Manager

**Job Summary**:
**Responsibilities**:
**Operations & Service Excellence**
- Manage and oversee the daily operations of 3-5 outlets, ensuring consistent execution of SOPs, service quality, and cleanliness
- Conduct regular outlet visits to assess performance and ensure compliance with **brand standards** and **food safety protocols**:

- Identify and resolve operational bottlenecks, ensuring smooth workflow and staff productivity
- Implement process improvements to enhance customer satisfaction and service turnaround time

**Financial Performance & P&L Management**
- Take full accountability for the **Profit & Loss (P&L)** of each outlet; analyze financial data and implement corrective actions to maximize profitability
- Monitor and control key financial metrics including **Cost of Goods Sold (COGS)**, **labor cost**, and **overhead expenses**:

- Ensure accurate and timely **budget forecasting** and **budget control** across all outlets
- Track and improve **Sales Per Man Hour (SPMH)** to drive operational efficiency and labor productivity
- Prepare and present monthly financial reports with actionable insights to senior management

**Sales & Marketing Execution**
- Work closely with the marketing team to plan and implement **local marketing campaigns**, **seasonal promotions**, and **new product rollouts**:

- Analyze sales trends, customer feedback, and competitor activities to develop sales-boosting strategies
- Lead the execution of **upselling initiatives**, loyalty programs, and in-store promotions to increase average transaction value

**Leadership & Team Development**
- Lead and inspire Outlet Managers, Supervisors, and frontline staff to deliver outstanding performance and service
- Conduct regular **performance appraisals**, set KPIs, and implement training and development plans
- Ensure consistent **manpower planning** and effective deployment of staff to match business demands
- Build a culture of teamwork, accountability, and continuous improvement

**Inventory & Supply Chain Coordination**
- Ensure accurate inventory management, stock rotation, and minimize waste and pilferage
- Coordinate with procurement teams to optimize supply chain efficiency and reduce delays or shortages
- Perform regular audits on stock levels, usage patterns, and supplier performance

**Customer Experience & Brand Consistency**
- Ensure all outlets consistently deliver a **high-quality customer experience** in line with brand values
- Address customer feedback and complaints promptly, using them as opportunities for service recovery and improvement
- Monitor outlet presentation and visual merchandising standards

**Ad-hoc Duties**
- Perform any other duties or special projects as assigned by the General Manager or Management
- Support new outlet openings, relocations, or refurbishments as part of business expansion
- Assist in internal audits, licensing renewals, and government inspections when necessary
- Collaborate in cross-departmental initiatives that align with overall business goals

**Key Skills & Competencies**:

- Strong understanding of **P&L management**, budgeting, and financial planning
- Skilled in **COGS control**, expense tracking, and **budgetary compliance**:

- Experience tracking and optimizing **Sales Per Man Hour (SPMH)** and staff productivity
- Proven leadership in **multi-unit F&B operations** or retail management
- Excellent knowledge of **local marketing strategies**, sales initiatives, and customer engagement
- Strong analytical thinking and problem-solving abilities
- Effective communicator with strong interpersonal and team management skills
- Hands-on, proactive approach with high attention to detail and ownership mentality
- Proficient in MS Excel, POS systems, and business dashboards

**Requirements**:

- Diploma or Degree in **Hospitality**, **Business Management**, or a related field
- Minimum **3-5 years** of experience in multi-outlet management in the **F&B** or **retail** industry
- Proven track record in **financial performance management**, **sales growth**, and **team leadership**:

- Willingness to travel regularly between outlets and work weekends/public holidays when required
- Experience in managing **dessert, beverage, or fast-service outlets** is highly preferred

**Jobs Benefit**:

- Unique Bonus System
- Medical Benefit
- Dental & Vision Benefit
- Career Progression

**Why Join Us?**

We offer more than just a competitive salary. Our **unique bonus system** is designed to reward both **individual performance** and **team collaboration**, ensuring that everyone's contribution is recognized and valued.

**Additional Information**:
By submitting your resume, you consent to the collection, use, and processing of your personal data for recruitment purposes.

Pay: $3,000.00 - $4,000.00 per month

**Benefits**:

- Employee assistance programme
- Professional development

Work Location: In person