Operations Head

6 days ago

Singapore ZUMVET PTE. LTD. Full time

**Operations Head Wanted**

Zumvet is a new digital healthcare start-up with a mission to change the way pet care is delivered in Singapore. Our primary service offerings include teleconsults, home-based veterinary services and medication delivery.

Our workplace is pet friendly (do bring your pets) and we’re looking for a driven pet lover to oversee and manage our growing operations. You will be helping to oversee 3 main departments in our operations: Customer Experience, Supply Chain, and Clinical Operations. You will be involved in designing policies, overseeing customer service and implementing technology solutions. You should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business. If you’re also committed to productivity and compliance, we’d like to meet you.

**You will be accountable for**:

- Collaborating with other senior management to formulate business strategy
- Ensuring regulatory compliance
- Design policies that align with overall strategy
- Implement efficient processes and standards
- Coordinate customer service operations and find ways to ensure customer retention
- Work with the Product Team to oversee implementation of product improvements
- Ensure compliance with local and international laws (e.g. data protection)
- Oversee the implementation of technology solutions throughout the organisation
- Manage contracts and relations with customers, vendors, partners and other stakeholders
- Evaluate risk and lead quality assurance efforts
- Working with our Business Analyst to optimise/streamline operations
- Oversee expenses and budgeting to help the organisation optimise costs and benefits
- Mentor and motivate teams to achieve productivity and engagement
- Report on operational performance and suggest improvements

We are looking for enthusiastic and methodical individuals to join our team. You should have a high level of self-motivation, initiative, and drive - problem solvers, not just problem identifiers, will thrive.

**Skills required**:
Proven experience as Head of Operations, Operations Director or similar leadership role

Familiarity with all business functions including HR, finance, supply chain and IT

Experience with implementing IT systems

Knowledge of data analytics and reporting

Good with numbers and financial planning

Outstanding communication and negotiation skills

Experience in people management

Analytical mind

Problem-solving aptitude

BSc/BA in Business, Computer Science or other relevant field

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