Application Support Engineer Apac

5 days ago

Remote, Singapore Deel Full time

**Who we are and what we do**

Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than a thousand self-driven individuals spanning over 75 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the success of Deel’s platform. We deliver the best products and platform features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

**Why should you be part of Deel's success story?**

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

There’s never been a more exciting time to join Deel — the market leader in international payroll and compliance.

**Responsibilities / Description**:

- Proactively handling escalations, responding to issues in JIRA and product enhancement requests in deel speed.
- Do pre-investigation on the issues, categorise them accordingly and assign to a relevant team following Service Legal Agreements.
- Contact the partners and stay in touch with them to ensure they are fixing issues that impact customers.
- Collaborating with other internal teams globally and stay in touch until the issue is resolved.
- Communicate clear & concise answers to complex technical questions.
- Decrease the level of basic escalations from frontline teams.
- Optimize escalation processes to increase the quality and efficiency of operations.

**Requirements**:

- **3+ years of experience diagnosing and troubleshooting technical issues in a startup company/environment**
- Basic understanding of Restful APIs & SQL skills
- Experience working with Atlassian JIRA and/or Service Desk
- Ability to explain complex issues in an easy and understandable manner
- Strong attention to detail & analytical skills
- Previous experience in Customer Support is a plus

**Total Rewards**

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

At Deel, you’ll enjoy:

- A laptop required for this position will be delivered to your door, plus items of your choice from a selection of remote-working equipments available in your region (to be ordered through our service provider).
- Stock grant opportunities for new hires, promotions, performance, and refresh
- Flexible Paid Time Off
- Parental leave
- $100 per month Health and Wellness budget
- $30 per month Learning and Development budget
- Choose where you work with FlexWork. Work from your home, the beach, a Deel office, or the WeWork global membership program.

**At Deel, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other applicable legally protected characteristics.

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