Finance Operations Specialist

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The Finance Operations Specialist is a key member of the Treasury & Disbursement team, responsible for the end-to end disbursement process of Insurance, commission and expense payout, month-end close, reconciliation and analysis activities. Beyond execution, the role provides control enhancement and system improvements. The Senior Executive manage high transaction volume under tight deadlines while ensuring operational accuracy, efficiency, and compliance with statutory, regulatory, and internal policy requirements. Reporting to the Lead, Finance Operations, the role takes greater ownership of end-to end process, and proactively collaborate with cross-functional stakeholders to resolve issues and drive continuous improvements.

Job Summary
The Finance Operations Specialist is a key member of the Treasury & Disbursement team, responsible for the end-to end disbursement process of Insurance, commission and expense payout, month-end close, reconciliation and analysis activities. Beyond execution, the role provides control enhancement and system improvements. The Senior Executive manage high transaction volume under tight deadlines while ensuring operational accuracy, efficiency, and compliance with statutory, regulatory, and internal policy requirements. Reporting to the Lead, Finance Operations, the role takes greater ownership of end-to end process, and proactively collaborate with cross-functional stakeholders to resolve issues and drive continuous improvements.

Key Responsibilities

- Overseas the daily cash flow management including liaison with banks and investment counterparty.
- Supporting the daily payments for insurance-related payout, distribution compensation, investment bank transfers and expense payments, ensuring accuracy, timeliness and compliance.
- Handle and take ownership of complex reconciliation (eg: bank reconciliation, balance sheet, interfund), investigating and resolving variance independently.
- Manage month-end closing activities, including provisions, accruals, (e.g., Premium, Claims, NBP), fixed asset accounting, and expense allocations.
- Act as the first point of escalation for internal customer enquiries on system/reporting issues, coordinating resolution with relevant teams.
- Review and recommend enhancement to payment, reconciliation and closing process, strengthening controls and streamlining workflows.
- Support system upgrades, UAT and proc
- Maintenance of insurance Admin system sub ledger chart of accounts.
- Supporting the month end closing activities relating to insurance and reinsurance business.
- Supporting in preparing/reviewing of all monthly schedules as follows but are not limited to:

- Balance sheet reconciliation
- Suspense Management
- Bank Reconciliation
- Any other ad-hoc schedule or Analysis

- Identify process gaps and inefficiencies, recommending and implementing improvements to strengthen controls and streamline workflows.
- Management of periodic exercise:

- Liaison with Internal/External Auditor
- Review SOX documentation
- Review of SOPs/SLAs
- Participate in BCP, ITDR
- GL rollover exercise on a yearly basis
- Update of various register eg Risk, Incident, User Developed Applications

Who We Are Looking For

- Background in the insurance industry with a strong understanding of insurance accounting.
- Experience in payment processing, reconciliations, and month-end closing in a high-volume environment.
- Strong analytical and problem-solving skills, with a focus on accuracy and process improvement.
- High personal levels of motivation and delivery orientated focus
- Proficiency in financial systems (Oracle Fusion experience preferred).
- Ability to work under pressure in a fast-paced environment and meet tight deadlines.
- Excellent interpersonal and communication skills for effective cross-functional collaboration.
- Self-motivated, detail-oriented, and committed to delivering high-quality outputs.