Field Service Technician

3 days ago

Singapore Smiths Detection Full time

Troubleshoots, services, installs (deploys) and repairs CXS equipment at customer sites and CHM and TRC at the depot centre. Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed. The individual will provide assistance

Duties & Responsibilities
- Responsible for meeting daily service repair needs and driving customer satisfaction
- Installs, repairs and maintains X-ray equipment in the field; provides customer training as required
- Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
- Order, install, and return parts and manages repair parts cycle time
- Reviews all logs for open issues and prepares formal reports to customers as necessary
- Participates in Service sales opportunities and assists with promoting and implementing revenue programs
- Ensures that tools and test equipment are properly maintained and calibrated
- Assesses product/equipment performance based on field support data; recommends modifications or improvement
- Seeks to provide technical support to customers and other service professionals as required
- May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports
- Possesses a solid level of technical knowledge on the company’s products
- Maintains clear and concise business communication proficiency, both oral and written
- Establishes and maintains a close relationship with senior level FSE’s and Product Specialist in order to support the needs of the customer and remain aware of current technical trends
- Exercises every available measure to control and minimize costs
- Overtime beyond work hours may be required
- Comply with and ensure department compliance with Company health, safety and environmental policies.
- Comply with all applicable export control and security regulations
- Other duties as required by the Team Lead

The individual

**Education/Training**
- Computer literacy required, Experience with Hydraulics and Air-conditioning Systems preferred
- Professional Certificate/NiTEC

**Experience**
- Minimum of 3 years’ experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment

**Knowledge/Skills**
- Individuals should possess good communications skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times

**Other Requirements**:

- Must be willing to work on a standby duty (7 days in a month)
- Must be a local Singaporean
- Class 3 or 3A license is compulsory
- Possess excellent organizational, communication, interpersonal skills with the ability to multi task several projects at once
- Excellent customer service skills and the ability to handle stressful situations
- Self-motivated, reliable, and accountable individual with unreserved initiative
- Possess outstanding telephone communication skills
- A positive personality with good sense of humor, good sense of urgency, responsible, honest and ready to work together as a team is highly valued and appreciated
- IT & Networking setup & maintenance experience
- Experience in reading & perform troubleshooting using electrical/ schematic diagram
- Aircon system maintenance experience

**Additional Information**
- Qualification: Professional Certificate/NiTEC

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