Management Trainee
3 days ago
Selected employees will undergo a 6 months training programme in the following areas to be assessed for promotion to Asssitant Manager / Store in charge position.Store Operations: Maintains a clean, organized and stocked environment and when necessary assists in the distribution of product shipments.Performs all POS duties, front and back of house functions including opening and closing procedures, coordinating with the Corporate Office as necessary.Establishes effective and positive communication amongst all team members.Assists store manager in maintaining proper coverage and team member schedules ensuring that the store maintains customer service standards and team members adhere to meal and break policy.Ensures all cash handling procedures are upheld. Is accountable for store funds while running a shift.Assists store manger and assistant manager in planning and executing all sales promotions effectively and efficiently.Will provide guidance and actively set an example for team members, ensuring that all Standard Operating Procedures are maintained and followed.Follows and directs team members to follow store policies, procedures and adhere to merchandising and cleanliness standards.Promotes and practices safe work habits, reporting potential safety hazards, operational inconsistencies and team member incidents to the store manager.Reports/documents team member accidents, conducts initial investigation and determinations of root cause in the interest of maintaining a safe work environment.Service: Is the Role Model for outstanding service and “owner” of the service initiative at his/her store during his/her shift.Pro-active in solving customer problems and satisfying customers in various situations.Ensures that all Team Members follow the Standard Operating Procedures lead by greeting and responding to all customers with fast, efficient, friendly and personalized service. Strives to develop a rapport with customers by learning their names, favorite drinks and food items.Responds proactively to prevent customer service situations. Investigates and resolves customer incidents, documenting if necessary.Consistently monitors, coaches and encourages team members to meet the Company’s service standards.Product: Follows all Company serving standards and procedures, maintaining the highest quality and consistent product standards.Ensures that all team members are educated on our products and services, by developing an understanding and knowledge of our various types of products.Tastes products on a per shift basis for quality assurance.Training & Development: Demonstrates the ability to lead, communicate and champion Sunday Folks Guiding Principles, House Rules and Standard Operating Procedures.Provides coaching and training to service crew and crew leaders on performance expectations.
Not Specified
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