IT System Engineer

2 days ago

Serangoon, Singapore Huddle Solutions Full time

**Our Company**

Huddle Solutions Pte. Ltd. Is an IT Services Company that offers comprehensive technology solutions tailored to businesses of all sizes.

**Overview**

As an IT Operations Engineer with a focus on support, you will play a pivotal role in ensuring the smooth operation of our IT systems and providing technical assistance to our clients. You will be responsible for managing day-to-day IT operations, including system monitoring, troubleshooting technical issues, and implementing solutions to enhance system performance and reliability. Additionally, you will serve as the first point of contact for end-user support, resolving IT-related problems and inquiries in a timely and professional manner.

**Key Responsibilities**
- Monitor and maintain the health and performance of IT systems.
- Install, configure, and troubleshoot hardware, software, and peripheral devices to ensure optimal functionality and usability.
- Collaborate with cross-functional teams to plan and implement IT projects, such as system upgrades, migrations, and deployments.
- Document system configurations, processes, and procedures to ensure accurate and up-to-date documentation.
- Provide training and guidance to end-users on IT best practices and procedures to enhance their technical proficiency and productivity.
- Other ad-hoc IT tasks as required.

**Benefits**
- Continuous Learning Opportunities - Learning never stops at Huddle. Whether it's through hands-on experience, training programs, or mentorship opportunities, we're committed to helping you expand your knowledge and expertise in a variety of disciplines.
- Innovative, diverse Projects & Challenges - From infrastructure management to network security, cloud computing to AI, our projects span a wide range of disciplines, giving you exposure to different areas of IT and allowing you to explore your interests and discover new passions along

the way.

**Required qualifications**
- Have a “Can-do” attitude.
- Ability to work effectively in a fast-paced environment and prioritize tasks based on urgency and impact.
- Proven problem-solving skills, with a proactive and customer-focused approach to IT support.
- Familiarity with ITIL framework and best practices for incident, problem, and change management.
- Familiar with Microsoft 365 ecosystem. (Exchange, OneDrive, SharePoint)
- Diploma in Computer Science, Information Technology, or related field.
- 3+ years of experience in IT operations or helpdesk support role.
- Strong knowledge of operating systems (Windows, macOS), networking protocols, and hardware components.
- Experience with helpdesk ticketing systems and remote support tools.
- Excellent communication and interpersonal skills, with the ability to communicate technical concepts to non-technical stakeholders.
- Handle other ad-hoc IT and infrastructure duties as assigned.

**Job Types**: Full-time, Permanent, Contract

Pay: $2,000.00 - $2,600.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Professional development
- Promotion to permanent employee
- Work from home

Schedule:

- Monday to Friday
- Weekend availability

Supplemental Pay:

- Performance bonus
- Retention bonus

Work Location: Hybrid remote in Singapore 569880

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