Acct. Manager, Partner Relations

6 days ago

Singapore Virtuoso, Ltd. Full time

The**Essential duties and responsibilities include the following.** Other duties may be assigned.- Providing input into the regional business plan and budget.
- Supports delivery and execution of the business plan.
- Delivery of Preferred Partner revenue as set in annual Asia budget plan.
- Identifying and creating contract addendums applicable to Asia region or individual countries
- Identification and contracting of a varied Regional Partnership programme to fulfil product gaps across the Asia market.
- Delivery of Sponsorship and marketing revenue through supporting Marketing/Partnership team and annual partner plans.
- Conduct monthly Partnership meetings.
- Identify and deliver PD opportunities to improve partner production.
- Ensuring compliance with the Virtuoso “playbook”.
- Delivery of the key performance metrics as outlined in the Business Plan.
- Governance of the partner account plans.
- Maintenance and execution of the company CRM platform.
- Involvement in Virtuoso market Communication and Professional Development programs.
- Proactive interdepartmental engagement.
- Engagement of partners in market events.
- Provide insight in identifying and developing new business opportunities and monitoring of competitive context.
- High profile attendance in member conferences, meetings, and education programs.
- Competitor analysis and reporting.
- Management of critical member matters.
- Oversight of production reporting.
- Other duties as required.

**Educational and Skills Requirements**:

- Tertiary qualification in Business, Travel & Tourism or Marketing
- 2+ years successful account management experience (cruise industry is preferred)
- Luxury travel industry experience and strong understanding of the market in Cruise or DMC
- Experience contributing to team performance
- Innovation - Forward thinking, curious and creative
- Commercial acumen - negotiation and strategy
- CRM - proficiency in using company platform
- Marketplace Awareness - Current business trend knowledge
- Analytical Skills (intermediate) - Ability to collect and analyze information, problem solve, and make decisions
- Collaboration - Strong skills in inspiring the win-win-win
- Self-starter - Ability to work independently
- Proficient in Microsoft Office Suite
- Leadership capabilities
- Project management
- Excellent presentation skills
- Proven ability to mentor
- Interpersonal skills
- Results orientated with a focus on commercial delivery
- Strong quality service attitude and approach
- Champion of company goals and objectives

**Travel Requirements**
- 35%+ time spent traveling, vising members, attending events, member conferences and team meetings.
- Travel will be primarily domestic but may include some international

**Type/Nature of Contacts**:

- Internal: Key job contacts are primarily with the Account team, Marketing & Product Management, and the Regional General Manager
- External: Majority of time spent in the market with Partners.

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