IT Specialist

**Duties**:
Working as an Information Technology Specialist (Applications Software) in the Office of Information Systems Management, Application Systems Division, Salesforce Development Team, you will serve as the representative of the NIST Salesforce Developer team and will be responsible for operations and maintenance and continual software development of CHIPS implementations on Salesforce and MuleSoft Platform as well as existing and future NIST Salesforce solutions.

The selected individual will serve as NIST expert in program field and will perform duties to ensure quality of products and processes. Monitor system performance and provide suggestions and/or alternative approaches when applicable. Work with contractors and partners to troubleshoot issues reported by the end-users, document the solutions, and implement resolutions. Document implemented solutions, software engineering designs, source code, test plans, operations manuals, contributes to software security plans, and conducts testing. Ensure NIST Salesforce Development Team standards and IT Security directives are maintained and followed during implementation.

Collaborate with internal and external partners, contractors, and Project Managers on design, deployment, and operation and maintenance to achieve successful implementation of CHIPS program requirements and improve overall operability of the CHIPS implementation.

**Requirements**:
**Conditions of Employment**:

- U.S. citizenship
- Males born after 12-31-59 must be registered for Selective Service
- Suitable for Federal employment
- Completion of Confidential Financial Disclosure, Form OGE-450
- Bargaining Unit Position: No

**Qualifications**:
**Basic Requirements**:
Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.
- For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

**Specialized Experience**:
- The qualification requirements in this vacancy announcement are based on the U.S. Office of Personnel Management (OPM) Qualification Standards Handbook.
- Applicant Reconsideration

**Education**:
**Qualifications are based upon meeting specialized experience only.** Education cannot be used to qualify for this position.

**Additional information**:
This position is covered under NIST's Alternative Personnel Management System (APMS). The APMS is a pay-for-performance system with excellent HR flexibilities to help NIST recruit and retain top talent. Find out more about the APMS here
- Click all links in this vacancy announcement to view additional information or instructions.
- All documents submitted for this announcement must be legible in order to make qualification or eligibility determinations.
- A probationary period may be required.
- This position requires the filing of an OGE-450 Confidential Financial Disclosure Report within 30 days of onboarding and annually thereafter.

NIST strives to build a flexible and encouraging work environment to bring out the best in our employees. To help our employees balance responsibilities at home and at work, NIST offers a variety of work-life flexibilities such as:

- Telework
- Flexible work schedules
- Paid parental leave
- Paid vacation
- Sick leave
- Family-friendly leave
- Childcare subsidy program for qualifying families
- Child and elder-care resources
- On-site childcare center
- Lactation spaces
- Wellness programs
- Fitness center
- Employee assistance programs
- Benefits

A career with the U.S. government provides employees with a compre