Customer Relations Officer
3 days ago
**Job
**Responsibilities**:
Work closely and provide support to the Advertising & Promotions (A&P) team by assisting in the day-to-day administrative work and manage the Information Counter, ensuring that it is well organized.
**Information Counter**
- Managing of Counter on morning shift and afternoon shift.
- Maintain the cleanliness of the information counter daily.
- Ensure that all displays and forms relating to the campaign are properly displayed and are sufficient.
- Handle general enquiries and make announcements.
- Handle all lost and found items.
- Administer voucher programme.
- Ensure that all signage are properly displayed.
- Administer the mall-wide promotions and redemptions.
- Ensure that all the redemption gifts/vouchers are properly kept and to account for all items.
- Answering and forwarding incoming calls.
**Others**
- Assist A&P team in administering promotional activities and redemption.
- Manage the collection of vouchers for reimbursement from tenants.
- Update tenant’s contact list.
Any other ad-hoc duties assigned by A&P Manager / Executive
**Job Requirements**
- Minimum GCE‘N’ Level/‘O’ Level or NTEC Certification.
- At least 1-2 years of customer service experience, preferably in concierge environment.
- Proficient in Microsoft Office software.
- Possess good administrative and communication skills.
- 5.5 days’ work week on rotating shift.
- Must be able to work on weekends and public holiday when ever required.
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