Digital Adoption Specialist Dach

GE Healthcare

Healthcare International

Category

Sales

Mid-Career

Job Id

R4027042 Relocation Assistance No

**Job Description Summary**

The Digital Adoption Specialist (DAS) is key in the delivering of digital solutions in radiology departments to enable our customers to transform and expand their services. In this role, you will be actively involved in making sure customers adopt our digital solutions and achieve the outcomes and KPIs they planned for. Your day-to-day tasks will include customer success management, onboarding actions, customer training, go-live support and technical assistance. Previous clinical expertise in Radiology will be critical to enable the best outcomes for users.

While the role operates with some autonomy, it primarily emphasizes the execution of activities within standard functional practices and procedures, occasionally requiring judgment with guidance.

The Digital Adoption Specialist (DAS) is key in the delivering of digital solutions in radiology departments to enable our customers to transform and expand their services. In this role, you will be actively involved in making sure customers adopt our digital solutions and achieve the outcomes and KPIs they planned for. Your day-to-day tasks will include customer success management, onboarding actions, customer training, go-live support and technical assistance.

**Roles and Responsibilities**
- Product Portfolio: The Digital Adoption Specialist will be responsible for managing and supporting a diverse product portfolio, including Imaging 360 Operations, Protocols, Remote, and DoseWatch. These solutions are designed to enhance operational efficiency, standardize protocols, enable remote diagnostics, and monitor radiation dose management. The DAS will ensure that these products are effectively integrated into customer workflows, providing ongoing support and training to maximize their value and impact.
- Post-Sales Relationship Management: Lead the post-sales relationship with assigned accounts, including training, technical support, renewals, expansion, and advocacy. Ensure customers derive maximum value from our solutions, leading to their success and growth. Assist the creation of a network of key opinion leaders and show sites to foster our Digital solutions
- Onboarding Collaboration: Work cross-functionally to guide customers seamlessly through the onboarding process. Provide clear guidance on next steps, maintain open communication lines, and connect customers to the appropriate internal resources to ensure a smooth transition. Establish clear goals and understand customers changing clinical issues and challenges
- Technical Expertise: Develop an in-depth knowledge of a technical discipline related to our Imaging Digital Solutions. Use prior experience and acquired technical expertise to execute company policies and strategies effectively. Ensure that changes are aligned with agreed clinical priorities and support practices to communicate new processes effectively to the customers
- Dose Management: DoseWatch is a key product in our portfolio, designed to help healthcare providers monitor and manage radiation exposure. The DAS will ensure effective training and utilization of DoseWatch to track patient doses, optimize radiation protocols, and enhance patient safety. By providing detailed analytics and reporting, DoseWatch helps radiology departments comply with regulatory standards and improve dose management practices. Prior knowledge on dose management preferred.

**Your profile**:

- University degree in engineering or a similar field
- Strong oral and written communication skills
- Healthcare clinical background, ideally Radiographer trained with CT & MRI experience
- Experience in Healthcare Significant experience working within the NHS or a healthcare service, with a good understanding of healthcare processes
- Ability to synthesize complex issues and communicate in simple messages
- Ability to document, plan, market, and execute programs
- Project management methodologies, with ability to deliver complex projects
- Experience working with multidisciplinary teams and driving a culture of innovation and continuous improvement
- Excellent problem-solving skills with the ability to think strategically and drive digital initiatives aligned with customer needs
- Able and open to travel and be at customer sites 70% of the working time (annual average) and a valid driving lisence
- Fluent German and English language skills

**What we offer**:

- A permanent position at a world-leading manufacturer of medical technology
- Home Office contract
- Company car for professional and private use
- 30 days holiday
- Comprehensive benefits package (pension, supplementary health insurance, fitness benefits etc.)

**About us**

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expe