Client Partner

7 years exp

**Roles & Responsibilities**

**YOUR NEW JOB**
- As an experienced and proactive consultant you will be responsible for forming and driving successful client relationships.
- You will focus on all aspects of client growth, relationship development, financial integrity, and quality delivery and execution of all engagements that drive net new and organic growth and strong relationships.
- The Client Partner serves as a trusted strategic advisor with the ability to grow client relationships through presenting new strategies and innovative ideas. You will have overall responsibility for:
**New business development**
- Codifying our growth proposition locally to meet market needs
- Follow up on new business leads and qualify their validity
- Defining and developing a new business strategy tailored to the needs and vision of the local office and marketplace
- Evolve our client engagements from project to long-term strategic engagements
- Identify new business opportunities through new and existing client engagements
- Lead credentials and pitch presentations at Director/C-suite level
- Contribute to presentations, case studies, events and other Roam marketing activities
- Lead and engage with Roam team members (within and cross-office) to develop effective client proposals
- “Productise” our portfolio of past work and lead the creation of case studies

**Partnership Management**
- Develop and drive growth and account plans, processes and strategies
- Continually increase knowledge of the client’s business (and industry) often serving as the client’s first line consultant
- Act as an effective liaison, actively onboarding clients projects to the internal Roam team

**Leadership**
- Lead internal new business meetings and internal Roam updates
- Be an expert on, and coach others in how to pivot tactical briefs/conversations into product/service or business transformation opportunities
- Be a trusted advisor and a source of local market and deep sector expertise for the wider group and our clients
- Continue to define our new business processes, and manage that process in conjunction with the VP of Partnerships and other Roam leads involved in generating new business

**WHAT YOU KNOW**
- You have significant experience in developing long-term, solid client relationships
- Expertise in driving transformation/digital initiatives within large enterprises. With this, the ability to confidently and comprehensively coach others through this learning
- Leading strategic initiatives that have demonstrably driven growth
- You are experienced in presenting to and working with Senior
- level client contacts
- A deep understanding of consumer behaviour, marketing strategy and up to date tools and tactics
- Proven track record of retaining and growing key accounts
- Unparalleled client relationship skills and business acumen - you are able to earn Trusted Advisor status with all clients

**WHO YOU ARE**
- You are confident, well-articulated and cool under pressure
- You have a respect for, and appreciation of the culture, process, and craft of creating digital products
- Able to pick up new requirements effectively, in a self-driven manner
- Solutions-focused with a collaborative approach to work
- Confident to show an understanding of the client experience and appreciating what it takes to create and maintain long-term client relationships
- Discretion, ethics and values driven; in the interests of Roam employees, Roam as an organisation and Roam’s clients
- Flexible, able to work under pressure and to tight deadlines, with a variety of team members and clients
- Committed to coaching and mentoring junior members of the team
- An empathetic leader who can work with people across a wide range of capabilities and disciplines

**BENEFITS**
- Beautiful office in Singapore’s Downtown Core, a mere 1 minute walking distance from Raffles Place MRT station (Exit G)
- As the Singaporean arm (and first branch in our truly global expansion) of a well-established digital consultancy, you get the best of both worlds of a close-knit team paired with enterprise-scale, innovation projects
- Great opportunities to build innovative products under the guidance of our VP of Product
- Flexible working options
- Birthday Leave, regular company and team outings + active social events
- Working with genuinely awesome, talented, ambitious and humble people. A combo that is hard to find and we have over 100 of them

Roam Digital is a full-service digital consultancy. We design, build and grow successful digital products and services that millions of people all over the globe love to use.

With 14 offices across Australia, New Zealand, Singapore and the United States, we’ve become the go-to partner for some of the world’s best brands ⁠— including eBay, Commonwealth Bank of Australia, Vodafone, Disney+ and humm group, among many others.

Across every engagement, our focus is on providing high-quality solutions to facilita