Credit Officer

We are looking for an experienced** Credit officer**to join our customer operations team. Reporting to the Credit lead, you will be the first point of contact for any credit queries, managing Flo's credit risks and working to improve cash flow and minimise bad debts. This role requires effectively combining robust credit control practices with efficient accounts receivable management. This position is perfect for an ambitious professional who enjoys a fast-paced working environment. This role will suit you if you have a keen eye for detail, are able to resolve issues in a timely manner and are able to work both autonomously, and within a team to provide both internal and external customers with excellent service and support Full-time - Melbourne - "It's surely our responsibility to do everything within our power to create a planet that provides a home not just for us, but for all life on Earth." - David Attenborough **About Flo**: Hi, we're Flo, and we are on a mission to switch as many people and businesses as possible to clean, renewable energy. We invest in smart technology to reduce our operating costs and pass the savings to our members. We are pushing boundaries and breaking conventions of the traditional electricity retailer. To do so, we are looking for like-minded people who share our passion for technology and sustainability. You might be the one we are looking for **What you will be doing**: As the **Credit Officer**you will: - Manage cash flow by promptly contacting and collecting in accordance with credit policy.- Perform debt recovery processes including inbound and outbound collection calls.- Negotiate payment plans with customers.- Manage credit notices sent to customers.- Resolve customer account issues and ensure that collection processes are adhered to for all overdue accounts.- Manage closed account debt working closely with internal stakeholders.- Perform commercial credit checks in accordance with Flo’s credit policy.- Provide ad hoc support to wider operations teams as required.- Have the ability to work in (and with) a fast paced environment and flexible to work with fluctuating operational demands.- Experience in credit control and accounts receivable, ideally within the energy sector or similar industries.- Excellent communication (written and verbal) skills, with experience in negotiating and holding difficult conversations.- Strong analytical and problem-solving skills, demonstrated ability to both work as a team player and able to effectively liaise with other teams to resolve customer queries and issues enabling account payment.- Proven ability to work autonomously in a very fast-paced environment. **Extra points if you**: - Are tech-savvy, with an interest in leveraging technology to enhance operational efficiency and sustainability.- Willingness to dive in, help and get your hands dirty with manual tasks as the business grows and evolves. **Culture and benefits**: - An exciting start up position where you can make an impact.- Flexible in office / work from home balance.- You’ll be an essential role in the **Customer Operations Team.**- Work in an open-minded and dynamic environment.- Up to five weeks annual leave and great work-life balance **Equal Opportunity Employer Statement**: We are committed to building diverse teams and creating an inclusive workplace that enables all our employees to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation. We are dedicated to creating a work environment where everyone is treated with respect and dignity, and where all employees have the opportunity to reach their full potential. We believe each individual's uniqueness is invaluable and helps make our company better. **Join a fast-growing electricity retailer that's making renewable energy accessible for all**: We are looking for growth minded people who share our values and beliefs. We would love to hear from you, even if you feel unsure about meeting every requirement listed above. - Join us as our new Credit Officer