Client Lifecycle Product Manager

3 days ago

Singapore AxiCorp Full time

**Context**

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts For Difference (CFDs) and Financial Spread betting. Our business has evolved into a world class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end to end trading experience available, servicing traders of all levels from beginners to institutional level clients.

**Our Axi values are**:

- Selflessness - we are a team, who know that together we are stronger.
- Trust - we have confidence in our teammates to do the right things for the business and for each other.
- Ambition - we are passionate, focused and driven.
- Accountability - we step up, take ownership, and take pride in our work.
- Respect - we believe everyone is appreciated, included and listened to.

**Position Purpose**

This role is a part of the key innovation areas of Axi Client Experience Department - Client Lifecycle Design and Management (CLDM) which supports delivery of a quality service to our clients and achieve regulatory compliance across the end-to-end client lifecycle, including coverage of AML, KYC, payments, marketing, and customer success elements.

**Major Responsibilities**
- Develop a detailed understanding of and analyse all areas of Axi CLM strategy and needs, Designing and implementing a strategic roadmap for transitioning the Axi Client Experience model into an effective and competitive Omni-channel solution reflecting a culture of client centric focus and providing personalized experience.
- Gather requirements and produce analysis to drive change initiatives: operating model, process maps and business requirements.
- Participate as Lead BA for Agile Scrum teams, by providing backlog management, iteration planning, and elaboration of the user stories and ensuring that the team always has an adequate amount of prior prepared tasks to work on.
- Support the wider CX Management team by creating and maintaining a life-cycle backlog according to business objectives, commercial value and/or ROI.
- Work with a cross-functional mindset with key stakeholders, towards common objectives, improve client experience with ai. products, including 3rd party vendor engagements and providing reports on business outcomes and improved commercial metrics.
- Analysing logs, critical data point and 360-degree feedback to improve client satisfaction and user experience of artificial intelligence products.
- Within sprints, assess value, develop cases, and prioritize stories, epics, and themes to ensure work focuses on those with maximum value that are aligned with product strategy.
- Assist with the roll-out of releases, including User Acceptance Testing (UAT), User Verification Test (UVT), as part of projects & enhancement Go-Live.
- Support the engagement of key stakeholders across client facing divisions, Legal and Compliance and Financial Crime Risk, etc.
- Facilitate and participate in relevant cross-functional working groups.
- Report the overall performance of the initiatives to Retail Management and ExCo, highlighting outcomes and/or resource maximization/productivity.

**Essential Criteria**
- Bachelor’s degree in Computer Science related technical field.
- 3 - 5 years of experience in product design or product management (preferably in Financial Services industry).
- Experience/ Knowledge in SalesForce and Zendesk is a plus.

  • Product Lifecycle Methodology Lead

    7 days ago

    Singapore Standard Chartered Singapore Full time

    Job Summary Product Lifecycle Methodology Lead for the Cash Management Organisation at group, region and country level. Responsible for preparing and rolling out a robust methodology to empower Product Managers with clarity, collaboration and capabilities needed to create value and drive measurable outcomes across a diverse stakeholder community....

  • Client Lifecycle Management Specialist

    2 days ago

    Singapore Hays Full time

    **Your New Company** My client is a top tier investment bank and they are currently hiring for Client Lifecycle Management Specialist to be part of their business. You’ll be working in Client Lifecycle Management Operations Hub covering APAC region. **Your New Role** - Enable client activities through timely action on client requests with high...

  • Client Lifecycle Management Specialist

    2 days ago

    Singapore Hays Full time

    R- Posted by - Rubern Ilangovan- Recruiter**Your New Company** My client is a top tier investment bank and they are currently hiring for Client Lifecycle Management Specialist to be part of their business. You’ll be working in Client Lifecycle Management Operations Hub covering APAC region. **Your New Role** - Enable client activities through timely...

  • Product Manager, Customer Lifecycle

    2 weeks ago

    Singapore Okcoin Full time

    **Who We Are** Okcoin is one of the world's largest and fastest growing cryptocurrency exchanges. We help millions of people buy and sell bitcoin, and over 20 other crypto assets every day — but our work is a whole lot more than that. We're building an inclusive future of finance, one that opens new opportunities to learn financial literacy, store value,...

  • Client Lifecycle Management Specialist

    5 days ago

    Singapore Hays Full time

    **Your New Company** The company is a leading global financial service firm providing a wide range of investment banking, securities, investment management and wealth management services. The firm's employee serve clients worldwide including corporations, governments, and individual from more than 1,200 offices in 43 countries. **Your New Role** - Perform...

  • IT Channels, Client Lifecycle

    2 days ago

    Singapore OCBC Bank Full time

    **IT Channels, Client Lifecycle & Compliance Test Manager (AVP)** **-** **(**240001V0**)** Roles & Responsibilities: - Manage Channels, Client Lifecycle & Compliance testing across the platform. - Work with IT Project Manager, System Analyst, Business Analyst, and testing vendor to define and agree on testing strategy, scope and coverage. - On board new...

  • Product Lifecycle Methodology Lead

    4 days ago

    Singapore Standard Chartered Full time

    Press Tab to Move to Skip to Content Link Play the role of the Product Lifecycle Methodology Lead for the preparation and roll out phase of a robust Product Lifecycle Methodology across the Cash Management Organisation at group, region and country level. This methodology is strategically vital for ensuring Product Managers are empowered with the clarity,...

  • Director, Product Lifecycle Methodology

    24 hours ago

    Singapore Standard Chartered Bank Full time $120,000 - $200,000 per year

    Job ID: 38229Location: Singapore, SGArea of interest: Corporate & Commercial BankingJob type: Regular EmployeeWork style: Office WorkingOpening date: 15 Sept 2025JOB SUMMARYWork together with the Product Lifecycle Methodology Lead for the preparation and roll out phase of a robust Product Lifecycle Methodology across the Cash Management Organisation at...

  • Head, Lifecycle Proposal Management

    2 weeks ago

    Singapore Siemens Mobility Full time

    Head of Lifecycle Proposal Management You Can Make a Difference With: Leading High-Quality Proposal Delivery: Oversee the entire proposal creation process, from initial client request through to final submission, for complex sales opportunities and client tenders. Driving Cross-Functional Collaboration: Coordinate and synthesize critical input from Sales,...

  • Service Delivery Manager

    2 weeks ago

    Singapore NCS Full time

    **Service Delivery Manager (LifeCycle)**: **Date**:29 May 2025 **Location**: Singapore, Singapore **Company**:Singtel Group NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to...