Payroll Director

The Payroll Outsourcing & Operations Director will manage Humanica Group’s outsourcing services including payroll implementations, policies, risk management overview and multi-counties performance delivery.

You will own and ensure efficient delivery of Humanica Group’s SLAs with the assigned clients. You will influence and help Humanica Group’s Sales and Business Development teams to improve their commercial performance. You will also work collaboratively and manage operations, technology and product development teams to improve the services performance.

You will be part of the Operations Management team, which main focus is to deliver service excellent customer experience. You will be working closely together with Customer Support, Technical Operations, Project Implementation and Product Development teams across Thailand Head Office.

**JOB RESPONSIBILITIES**
- Manage Humanica Group’s payroll outsourcing services and HRIS operations program.
- Define, propose and implement the company’s outsourcing policy, which must be approved by the COO-International.
- Monitor the outsourced services or functions and manage the risks associated with outsourcing.
- Provide excellent client support and account management services to existing clients to further enhance client satisfaction and engagement.
- Complete prior and in-depth analysis (risk assessment) for any contemplated outsourcing including a description of services, expected results and a detailed evaluation of the risks for, among other things, financial, operational, legal and reputational risks.
- Monitor, report and propose changes to outsourcing policy and procedures due to changes in the company’s obligations with main focus on outsourcing guidelines in compliance with government / statutory regulations.
- You will ensure compliance to SOPs, regulatory updates and liaise with local statutory authority regards to local pension, insurance, tax and etc.
- Monitor, report and propose changes to increase on SLA performance of each outsource clients (where applicable).
- Work with the internal control functions on monitoring, identifying and remediating issues.
- Work with Humanica Group’s Legal & Compliance team to fulfil our obligations regarding protection of clients data.
- Reviewing internal operational policies and procedures to ensure they are continuously updated in line with industry standards and/or clients expectations.
- Monitoring interconnects between the internal national team and Thailand Head Office team morale and providing feedback to help improve the work environment and culture change.
- Train new employees on company policies and procedures and understand Humatrix and Workplaze systems which are the main systems of the company.
- Working closely with the HR team to manage the learning needs of the international team.
- Assigning work tasks to employees based on their job description, experience level and skill set.
- Managing with payroll team to ensure payroll records are accurate.
- Managing employee performance through regular meetings and performance evaluations.

**JOB REQUIREMENTS**
- Degree in Human Resources, Management, Finance or equivalent
- Over 10 years of relevant experience in Singapore and/or Malaysia and/or Thailand payroll processing experience at a managerial level.
- Working experience in an outsourcing environment and managing projects big scale are added advantages.
- Working knowledge of HCM or Payroll software with solid hand-on experience in full spectrum of payroll processing. Preferably Humatrix or Workplaze system.
- Process an analytical and inquisitive mindset.
- Excellent communication skills, written and verbal and ability to liaise effectively with various stakeholders.
- Detail-oriented, organized, and able to manage projects within set timelines.