Technical Solutions Consultant

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

**Join Visa: A Network Working for Everyone.**

**Job Description**:
**Team Summary**

The Visa Technical Solutions team supports our clients in the use of a wide range of core products and value-add services. We play a critical role in Visa as our clients depend on our products and services to run their business optimally. With our deep knowledge and expertise, we enable our clients to derive maximum benefits from their investments in our products and services.

**What a Technical Solutions Consultant does at Visa**:
As a Consultant in the Technical Solutions team, you are required to support the Visa Risk Manager (VRM) and the Visa Analytics Platform (VAP) products.

VRM is a web-based suite of tools used for authorization decisioning and offline fraud case management. It provides clients with access to extensive fraud risk management functionality and comprehensive transaction and compromise alert data in one integrated suite of risk products.

VAP is a web-based analytics solution that puts payments data and insights at the fingertips of our clients. Its powerful peer benchmarking and easy-to-understand dashboards empower users across our client s organization to gain actionable payments intelligence.

The expectations of this role include the following and is not limited to:

- Prioritize and resolve operational issues reported by clients.
- Ensure issues that are escalated into the Technology organization adhere to the Operational Level Agreement established with the Technology organization.
- Lead problem and communication management for any critical issue affecting a client, or a client issue that affects Visa.
- Consult, guide and share product best-practices with clients.
- Propose client support tool enhancements to the Product organization to enhance our operational support capability and issue resolution effectiveness.
- Engage the Technology and Product organizations to regularly review and identify permanent solutions to frequently occurring operational issues.
- Train/impart technical knowledge to empower our Client Care and Client Resolution support team to resolve more complex issues without escalation.
- Cross-train to support a third product to support our business continuity plan.
- Prepare Monthly/Quarterly Business Review reporting for select clients product portfolio.

**Why this is important to Visa**

Our clients use Visa s products and services to keep their business operating optimally every day. Hence, it is critical to manage any product/service issue promptly, and according to its impact and severity up to its resolution.

As a Technical Solutions Consultant, our clients look to you to help them best utilize our products and services. Your ability to support VRM and VAP effectively will directly impact our clients trust in our brand and technology in the payment industry and money movement ecosystem.

**Projects you will be a part of**:
COVID-19 has accelerated the adoption of e-commerce globally. As a result, e-commerce is experiencing exponential growth and both VRM and VAP have become a pivotal focus of the company given the stronger need to combat e-commerce fraud through a rule-based fraud detection and management system, and be equipped with robust data-driven insights into the performance of our clients KPIs relative to their peer group and country performance.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

**Qualifications**:

- Bachelor s Degree in Computer Science or equivalent.
- Ability to set priorities, influence others, and manage customer expectations.
- Strong technical troubleshooting skills.
- Collaborates and multi-tasks effectively.
- Works well under pressure.
- Strong client facing communication skills.
- Comfortable with hosting webinars.

What will also help:

- Visa experience or knowledge of the payments industry.
- Familiar with ISO 8583 authorization message flows.

Additional Information

Visa has adopt