Indoor Sales Executive

4 days ago

Singapore Phoenix Contact (SEA) Pte Ltd Full time

COMPANY DESCRIPTION
Phoenix Contact is a global market leader specializing in the design and manufacturing of electric interconnection and industrial automation devices. With worldwide coverage and in-depth understanding of the local market, Phoenix Contact pro-actively grows itself to be a technology leader in each of its business fields by developing inspiring and innovative solutions with common benefits for our customers and partners.

At Phoenix Contact, you’ll be a part of a growing team that is dedicated to progress based on mutual-committed spirit, teamwork and honesty. Our company culture encourages creativity as you work with your fellow employees, and recognize individuality to give you room to grow.

DESIGNATION : Indoor Sales Executive (SG)

RESPONSIBILITIES
We are looking for a talented and competitive personnel that thrives in a quick sales cycle environment. You will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives.

**RESPONSIBILITIES**:

- Support Outdoor sales team on quotation generation, sets up appointments with potential customers.
- Routing qualified opportunities to the appropriate sales executives for further development and closure.
- Always maintain customer focus, strive to exceed customer expectations wherever possible and respond to customers’ enquiries such as delivery schedules, quotations etc. promptly.
- Resolve customer complaints by being the focal person in driving for solutions.
- Take ownership of queries and proactively follow through to resolution.
- Ensure all customers’ queries are investigated and resolved, escalating issues to the Reporting Manager if appropriate.
- Maintain advanced working knowledge of all customer service processes for different business segments and communicate discrepancies/issues to Reporting Manager when necessary.
- Ensure internal and external customers are serviced promptly, respectfully and accurately.
- Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.
- Demonstrate a positive and flexible approach to changing business priorities.
- Assist Reporting Manager and management with any special projects assigned and provide backup to Reporting Manager when necessary.
- Support Reporting Manager and management on monthly report submission preparation

QUALIFICATIONS
- Diploma in any discipline with at least 2 years in indoor sales
- Good communication, analytical and problem solving skills.
- Fluent in English and mandarin in both written and spoken.
- Pleasant personality with initiative and customer-oriented.
- Disciplined, hardworking and able to perform under pressure.
- Detail oriented, resourceful and ability to work independently.

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