Share Registration Officer 3

2 days ago

Singapore BoardRoom Limited Full time

**A. Business / Management Activity**

**Operations**
- Attend to stakeholders enquiries and process all submitted documents relating to shareholder services
- Receive, check, sort, record and process all documents received from shareholder(s) or lodging agent(s) in accordance with the necessary procedures
- Acknowledge and issue receipt(s) to shareholder(s) or lodging agent(s)
- Ensure documents and forms are replenished
- Promptly, accurately, professionally and courteously receive all telephone calls and enquiries and direct and/or relay and record messages accordingly
- Process corporate actions, transfers, replacement cheques / certificates, proxy votes, and any other client / shareholders’ instructions
- Support client Shareholders’ Meetings - registration and polling services
- Proactive participation in projects
- Proactive participation in User Acceptance Tests
- Proactive updating of clients’ information in the appropriate systems

**Client Servicing**
- Know Your Client by developing an in-depth knowledge of their industry and key contacts
- Develop effective and differentiating servicing techniques that will serve to set us apart in the market and to build and maintain client loyalty
- Proactively contact and communicate with clients regarding needs, experience and preferences according to a predetermined program. File all correspondences.
- Identify opportunities to provide value added services to clients
- Follow and be aware the importance of:

- meeting current Service Level Agreements (SLAs),
- minimising operational risk,
- resolving queries and complaints are efficiently and effectively with the necessary planning, and
- completing training to facilitate changes to the current environment, new clients and improvements to the service delivery for existing clients
- Escalate problems, errors and omissions to be dealt with immediately and in the most appropriate manner
- Coordinate the change of current business processes, procedures, and external party interactions to facilitate the requirements of new clients. This will involve interaction directly with clients and other Boardroom entities
- Assist Senior Manager / Manager with the communication to all stakeholders at every level internally and externally
- Assist in following up on outstanding and doubtful debts

**B. Function - Specific Activity**
- Support a larger portfolio of clients. This can be in terms of number of clients, complexity, volume of work, etc.
- Carry out any other duties / projects that may from time to time be assigned by Managers / Senior Managers / Director

**C. People Management Activity**
- Work in collaboration with SRS colleagues to meet client requirements

**Requirements**:

- Three to five years experience in Share Registry and/or Client Services
- A level / Diploma / Degree from a reputable institution
- You might be required to travel based on business requirements
- Ability to work in harmony with co-workers
- Drive for results
- Determination and persistence
- Eager and willing to strengthen knowledge base and skills
- Flexible, honest and loyal
- Strong business acumen
- Technical competency
- Work ethics
- Resourceful, meticulous and detailed
- Positive disposition and can-do attitude

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