Helpdesk Support

7 days ago


NorthEast Singapore PERSOLKELLY Full time

Location: Tai Seng Work timing: Mon - Fri 9am-6pm Work environment: Office Salary: Up to $3,300 Contract Duration : 12 months Special Requirements : Must have experienced and knowledge of Helpdesk SOP on ticketing
- Co-ordinate with different support team to ensure issue resolved with proper resolution recorded
- Follow SOP and Policy defined
- Provide incident management for all in‐scope assets.
- Service Ownership - SPOC for all tickets and provisioning
- Responsible for all EUC Remote tickets resolution. Use remote diagnoses and resolution where appropriate
- Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA.
- SLA compliance and Reporting.
- Implementing best practices to reduce time and increase efficiency.
- Incident ownership, monitoring, tracking and communication with all parties.
- Escalate incidents according to agreed SLA.
- Incident closure & Vendor Coordination.
- Develop and maintain Service Desk metrics and reports.
- Focus on First Call resolution to ensure early closure of tickets.

**Requirements**:

- At least 2 year(s) of relevant in IT service desk experience
- Possess a Higher NITEC or Diploma in IT related disciplines
- Must have IT knowledge and skills in, but not limited to:

- Windows OS and Hardware
- Apple Mac OS and Hardware
- Apple iOS and Hardware
- Android OS and Hardware
- Office productivity tools such as Microsoft Office, MS Project etc
- Good knowledge on the desktop support for both hardware and software
- Possess good communication skills and phone etiquette
- Must be customer - oriented

***:
**PERSOLKELLY Singapore Pte Ltd - RCB No. 200007268E - EA License No. 01C4394
**Soo Sheng Hui | REG No : R1654858


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