Account Technician I

2 days ago

Singapore Allianz Global Corporate & Specialty Full time

**Account Technician I (Insurance Operations - Liability)**

**Job Purpose**

At AGCS our account technicians support the business by capturing and processing policy information; from submissions through to billings and collections. We pride ourselves on delivering exceptional customer service and operational effectiveness.

You will provide an effective and efficient administration and processing service to Underwriting, Claims, Credit Control and the Brokers/Clients. Your responsibilities include reviewing and interpreting source underwriting materials to ensure all information is complete including broker presentations, slips, underwriting files and accounts.

**Key Responsibilities**

In this role you will:

- Be responsible for Multination and Non-IIP bookings of medium to high complexity
- Steer Operational tasks for GBO. This may include providing instructions to all subsidiaries involved, finding solutions to any outstanding issues and addressing questions regarding cover and wording with Underwriting
- Invoice customers and co-ordinate documentation, e.g. issuance of local policies, certificates, endorsements to the Broker (or Client)/ Co-Insurers in a timely and accurate manner
- Develop effective working relationships with internal and external customers, including Underwriting, Credit Control, Captives/Reinsurers, Brokers and Clients, attending relevant meetings as required
- Monitor/maintain and follow up all programs, escalating issues if required

Support with reporting/MIS activities
- Carry out risk checks according to our compliance procedure
- Potentially become a System Super User, representing the team in local and global as well as cross-functional projects; take on User Acceptance Testing sign-off authority; provide input for specific topics on a case-by-case basis

**Key Experience / Requirements / Skills**
- Ideally you will have some experience handling operational tasks in policy administration
- Preferably you have completed a recognized insurance qualification
- Team spirit
- With excellent communication skills, you are proactive, diplomatic and able to build relationships with people at every level of the global organization
- You are able to prioritize under pressure
- You are precise and have an eye for detail

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