Singapore Head of Cib Services

-Job description**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Our COO team delivers strategic execution for Corporate and Institutional Banking (CIB) across the globe. Through transformative data and digital solutions, customer servicing, and non-financial risk expertise, this team is where problems are solved, and careers are made.

CIB COO focuses on these key priorities:

- Protecting the bank, our customers and stakeholders by enhancing our operational resilience, strengthen our control environment, and improve risk management.
- Driving operational excellence and efficiency by optimising our processes and delivering the transition to net zero in our own operations.
- Enabling business growth exceptional service by enabling our businesses to focus on our competitive advantage and deliver transformation and digitisation across the bank.

We are currently seeking a high calibre professional to join our team as **Singapore Head of CIB Services.**

**General Role Purpose**
- This new created CIB services team will play a pivotal role in providing customer and account services to CIB clients. This team is a combination of CIB banking services teams under current CIB and Global Operations.
- The new combined CIB banking services team will cover all relationship service activities within CIB client lifecycle management (CLM), including the onboarding services, account services, and client select and exit management (CSEM).
- The team aims to support CIB Relationship Managers by leveraging a consolidated workforce in our branch network and the GSCs, to allow our frontline colleagues focused on sales and revenue driven activities.
- The role holder will be responsible to complete the team consolidation and set up the most optimal team structure and new ways of working, following group design principle while fiiting for local unique situation as well. At the same time, through the team structure change, this role needs to achieve efficiency gain and cost saving (both headcount and dollar)
- The role holder will lead the strategy development and execution for CIB services team. The individual will also work closely with other product and service lines including GPS, GTS and MSS to ensure an optimized end-to-end journey offered to our customers.
- The role holder is accountable to define corresponding KPIs for BAU activities, set up KPI monitoring and escalation process, and work out resolutions to address BAU issues through prioritization with CIB stakeholders.
- As First Line of Defence, the role holder is accountable to ensure the team operates in a compliant way, covering both HSBC group standard and local regulatory requirements. In addition, representing CIB business owner, the role holder is responsible to collaborate with risk stewards to clearly define risk appetite and control level, to ensure we can manage the risk without compromising customer experience.
- This role holder is accountalbe for driving process streamlining and simplification, as well as system automation, to continously improve cost efficiency and return ratio.
- This role holder needs to stay close to HSBC group technology direction (FSA) and have full understanding of technology development in local market. Promote and drive the process automation and digitilization to achieve improvements in customer experience, risk management and cost efficiency.
- This role is responsible to ensure a consistent process and service level across Singapore branch network, by leveraging the combined operation model of local presence and central processing. This is key to ensure our customers will have consistent experience from different locations we operate.
- The role holder will be the focal escalation point for CIB business, and coordinate the problem solving by collaborations with 1st / 2nd /3rd line partners. On top of that, the role holder needs to regularly review and redefine our CIB support model, wherever necessary, in order to continuously deliver service excellence to our customers.

**Accountabilities**
- Implement the CIB services team and Global Operation CIB services team combination in Singapore market, following global organization design principles. Optimize the team structure to fit for future state architecture and cost aligned service model. To achieve cost efficiency gain through this team consolidation, from both headcount and dollar perspective.
- Accountable for providing excellent banking services to market CIB business, including customer onboarding, account services, customer selection and exit management (CSEM), and reletive RM support services to allow RMs more time with our customers and revenue driven activities.
- Accountable