Patient Service Associate

5 days ago


Queenstown, Singapore Alexandra Hospital Full time

As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.

**Duties & Responsibilities**
- Ensure Procedural Area Readiness
- Adhere to Procedural Areas Readiness in terms of common administrative and operational areas e.g. Ensure Procedure area space is clean, overall décor, brochures, materials and posters are updated, administrative equipment, lights, air-con and telephone are functional in clinic public spaces are down
- Assist with smooth patient journey including registration, discharge, appointment bookings, cashiering and enquiries. E.g. Ensure accurate and timely registration at the counter
- Ensure patient’s Insurance providers are maintained and bills are accurate.
- Follow-up with pre/post scope/operation administrative duties. E.g. Ensure patient receives accurate and timely pre/post-procedure information E.g. book/reschedule procedures and appointments, follow-up on no-show according to doctor’s instructions and TCU information are provided accurately.
- To provide financial counselling to patient on the fees for consult, investigations, procedures and medication where applicable.
- To provide value added service as developed eg. Phlebotomy, Therapy Aid, Basic ADL assistance
- To lead / train junior staff in value-added services
- Participate in quality improvement project and assume other responsibilities tasked by the clinic/nurse manager, service team leader and/or service executives.

**Requirements**:

- Proficient in computer skills
- Team player with good communication and interpersonal skills
- Able to multitask and work in a fast-paced environment.
- *Only Singaporean and Singapore PRs may apply._

**Job Types**: Full-time, Contract
Contract length: 24 months

**Benefits**:

- Additional leave
- Employee discount
- Parental leave

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary
- Performance bonus
- Yearly bonus

Work Location: In person



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