Account, Account Services

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands - Coach, Kate Spade New York, Stuart Weitzman - was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit **Our People **page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

**Primary Purpose**:
Independently manage order book flow from order entry to shipment fulfillment to achieve business’s financial targets. Monitor and ensure product ships on time to our wholesale clients; proactively manage issues and communication to internal & external partners. Flawlessly executes all tasks to ensure profitability, productivity, and efficiency for the wholesale revenue cycle. Maintains SOX Compliance controls as it relates to auditing, approval, and revenue protection.

The Account Specialist is a liaison for the customer, Sales and Operations, Distribution, Finance, Production, and internal SOX Compliance team.

**The successful individual will leverage their proficiencies in Wholesale Customer Service to...**

**_Customer Service Activities:_**
- Act as a customer advocate between warehouse and the account. Be the point of contact for our customers - either resolving issues independently or through working with business functions to ensure clear understanding of the ‘ask’.
- Proactively and clearly communicate issues pertaining to their account - both to the customer and to the relevant internal business partners.
- Partner with Account Executives / leadership to discuss and address business issues/risk to financial, as well as resolve specific service/allocation/logístical issues to address customers’ needs

**_Order Management/Reporting/Analysis Activities:_**
- Review and maintain orders through the order management system (SAP) from the time of receipt to the time of shipment which includes post market activities, ownership of order status, executing order book changes based on business/customer needs and monitoring shipment flow to mitigate any risk to revenue
- Independently analyze to ensure order integrity in product assortment, pricing, allocations and scheduled ship dates. Resolve any issues in partnership with Sales and the account, including negotiating extensions, pricing, Balance To Book and returns.
- Ensure orders are prepared in accordance to projected fill rate and delivery/shipping calendar; and ship on time.
- Provide post shipment support including: shipping documents, OSR’s, POD’s, RA’s, and researching/validating/negotiating shortages, overages and other chargeback claims which impact account and company profitability
- Be a strong partner and Subject Matter Expert (SME) by monitoring picks for high visibility projects, product lines or special events by partnering with Operations
- Uphold and adhere to Sarbanes-Oxley (SOX) controls as it relates to the company’s narrative on revenue protection, approval, auditing, and claims processing.
- Partner with Sales & Operations to protect revenue by proactively reporting monthly risk/liabilities and engaging in decision making planning, including accessing if shipments need to be pulled forward to meet customers and business needs.
- Review account compliance guides to ensure alignment with customer requirements. Act as project manager and partner with other departments to identify and resolve any deviations to customer facing activities/processes.
- Develop & update Standard Operating Procedures; assess current business processes to identify areas of improvement.
- Coordinate & lead in continuous improvement projects that help streamline processes and gain efficiencies in meeting Service Level Agreements
- Provide analysis on a weekly basis to enable business to have visibility of achieved shipped versus potential risks.

**The outstanding professional will possess**
- Minimum of 2 years of Order Management experience in a highly dynamic business environment; experience in wholesale or retail industry will be a strong advantage.
- Strong analytical, detail-oriented, and problem solving skills
- Excellent verbal and written communication skills with the ability to establish & maintain cross-functional multilevel relationships.
- Ability to work on an individual level, as well as a team environment
- Proactively identify problems before issues occur, ability to provide c