Cloud Network Specialist

22 hours ago

Singapore AVATAR TECHNO SERVICES PTE. LTD. Full time

**Responsibilities**
- Handling tickets / Incidents via Service Now platform
- Lead technical incident calls as a SME
- Troubleshooting and providing break fix support to technical issues
- Perform root cause analysis of raised issues
- Defining process improvements and ensuring that the processes are adhered to
- Take shared ownership of resolving issues in a SLA driven environment
- Mentoring / training team members as a SME
- Testing and auditing as required from time to time
- Improves and maintains customer and employee satisfaction
- Work as part of a Follow the Sun support global support model

**Technology Knowledge**
- Deep knowledge in R&S
- AWS Certified Advanced Networks / Cloud Architect or Azure Network components;
- Native AWS Load Balancers experience
- Capacity planning for hyperscalers and on-prem components
- Virtual router deployment and troubleshooting (BGP, EIGRP, OSPF, QOS, MPLS, WAN)
- SDWAN Viptela (Vmanage, VSmart, VBound, Vedge)
- Switch - Cisco/Arista (STP, HSRP, SVI, EtherChannel, Stackwise, VSS, Nexus)
- WLAN - Cisco
- Cisco Meraki
- Virtual Load Balancer - F5
- Desirable - P5G

**Qualifications**
- Min 10+ years of Network Engineer experience supporting global network infrastructures;
- Extensive experience in deploying and supporting Virtual Devices, integration and hyperscaler NW environment
- Engineering level Hyperscalers accreditation
- Experience in working as part of a global support (follow the sun) model
- Cisco CCIE and other industry standard networking certifications
- Expert level knowledge in the real time analysis troubleshooting and documentation of issues within LAN/WAN architectures and IP Services.
- Expert level knowledge of troubleshooting, implementing, optimizing and testing of static and dynamic routing protocols such as EIGRP, OSPF, BGP and ability to interpret and resolve complex route table problems.
- Expert level knowledge for debugging network devices and outstanding Wireshark reading skills.
- Extensive hands-on experience with:

- Cisco ASR, ISR and Catalyst product families
- Cisco Meraki Devices MS and MX Series.
- Cisco Nexus 9K/7K/5K/2K (NXOS) Series of switches
- Wireless LAN technologies - Cisco and Aruba
- F5 Load balancers
- Cisco SD-WAN

**Soft Skills**
- Excellent verbal and written communication skills (English)
- Have a strong presence and the ability to lead highly complex real time incident calls in front of the customer and other vendors;
- Excellent customer handling skills
- Ability to handle high pressure situations

**Certifications**
- CCIE
- AWS - Certified Advanced Networks or architect
- AZURE - Certified
- F5-CSE/ F5-CTS
- 300-415 ENSDWI certification
- ITIL v4

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