Regional Vice President, Apac Smb Sales

Job Description

The Regional Vice President, SMB Sales (APAC), will lead, and develop a highly driven and enthusiastic team of Sales Managers and Account Executives. Our Sales teams are responsible for helping our existing customers leverage Zendesk as a key component to their CX Strategy and uncover New business through at scale and targeted prospecting programs.

You will:

- Direct a team of Sales Managers, who are responsible for geographically defined territories where strategic business planning that leads to pipeline and bookings growth. Leveraging territory plans to drive top account growth and define a clear path to quota
- Meet regularly with key senior stakeholders, reporting on team results and leading conversations about business direction, what we need to do to ensure success and how we successfully deliver
- Help define our partner/channel strategy, leveraging in-market partner relationships to help grow revenue
- Provide feedback and recommendations on marketing efforts from real world interactions with prospects and customers, including presentations and keynotes in territory
- Retain a culture of agility and speed while growing the focus on metrics, measurement and building for scale
- Provide ongoing mentoring and development of the team including Managers and Account Executives(AE). This includes recruiting, onboarding and training new Managers/AEs, team events and culture building
- Work with our enablement teams to ensure the appropriate trainings needs are flagged and executed on
- Identify and execute ways to innovate our model and work cross-functionally across departments (Professional Service, Partners, Marketing, Ops, Product, IT) to push our initiatives
- Leverage a strong operational cadence to review pipeline, opportunity rigour, key pipeline trends, AE performance and weekly forecasts
- Evolve & refine the sales strategy, process and tactics to improve performance

You have:

- You’ve been there and done it: scaling Sales functions in a high growth environment
- You understand regional nuances where we might need to flex our global strategy. Experience managing multiple regions within JAPAC is a must
- Extensive experience in sales, with 10+ years in sales and 5+ years in leadership experience as a 2nd line leader (managing managers)
- Strong communication, people, and system building skills
- Considerable software experience in SaaS/Customer Support/Sales/CRM
- You are a leader of change who can inspire, coach and mentor teams to achieve new heights
- Able to thrive in a startup environment— you move quickly, think strategically, and are superb at tactical execution. Experience with Salesforce CRM, Clari, Looker, Seismic a plus
- Fluency in English is required, with additional languages a bonus (Japanese, Mandarin, Cantonese, Malay)
- Flexibility to work across multiple geographies and timezones in APAC
- Bachelor’s degree or equivalent work experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

**The intelligent heart of customer experience**
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.