Controller, Service

1 week ago

Pioneer, Singapore GOLDBELL LEASING PTE LTD Full time

1 year exp

**Roles & Responsibilities**

Job Scope:

- To distribute the service & repair orders to the field Technicians depending on skill and automotive specialty.
- Monitor the progress of repairs and services
- Optimize vehicle repair turnaround time and repair cost.
- Promptly update the Customer Service Team on the vehicle status and completion timing to facilitate their communication with customers.
- Ensure that the service/repair order quotations include all service /repairs cost.
- Ensure the quotations are provided to the Customer Service Advisors in a pre-agreed timeline.
- Monitor the process flow and make adjustments as necessary to improve efficiency.
- Coordinate the service standard of the sub-contractors
- Monitor the vehicles sent to the sub-contractors are serviced / repaired / returned to the Company within a pre-agreed timeline.
- Ensure all assigned jobs are carried out accordingly and completeness of documentation before handing over of completed vehicles to Customer Service team.
- Prepare all required reports.
- Performs ad hoc duties as assigned by Superiors

Goldbell Group - A leading brand name in Singapore for Industrial Vehicles.

At Goldbell, we strive to anticipate needs and surpass expectations of all our clients. Being the leading brand name in industrial vehicles in Singapore, we are synonymous with ethical business practices, dependable services and quality in products. Goldbell Group is head-quartered in Singapore and has operations in Australia, Malaysia, China & Vietnam.

Currently, Goldbell Group is the market leader in industrial vehicles, with clients in industries encompassing construction, logistics and warehousing, manufacturing, food and beverage, petrochemicals, the government sector and statutory boards among others. We strive to continuously meet our clients ever changing needs while becoming a total business solution partner to all of them.

**Why Join Us?**

With an exciting growth strategy, GOLDBELL is looking for diversified and creative individuals to join our GOLDBELL family.

We are committed to provide total customer satisfaction; meeting customer requirements. Achieving it through our teamwork and constant improvement of our employees' quality.

We strive to:

- Value the individual and our working culture;
- Enhance the quality, diversity and skills of our employees;
- Provide a conducive and safe working environment.

As a forward-looking company, we understand the importance of employee's satisfaction and well-being. We provide our employees with an extensive range of benefits including:

- Multi-faceted exposure within the Group
- Acadamic Advancement Opportunities
- Attractive Pay Packages
- Paid Annual Leave
- Incentive Schemes
- Performance Bonuses
- Hospital and Surgical Insurance Coverage
- Personal Accident Insurance Coverage
- Medical Benefits
- Staff Incentive Trips
- Recreational Activities

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