Support Analyst

3 days ago

Singapore CORETRM PTE. LTD. Full time

CoreTRM provides a cloud based E/CTRM software platform to Oil and Commodity Trading organisations in Singapore and around the world.

Due to rapid expansion and business needs, we are now looking for a support analyst to assist clients using our platform.

E/CTRM stands for Energy/Commodity Trading and Risk Management software. Our platform allows trading organizations to handle and simplify the full trade lifecycle of physical and derivative trades from trade capture, through operational logistics, to financial settlement. Our risk management features enable management to track profit and loss, positions and credit, monitor risk metrics, duties segregation, and ensure adherence to trading limits in real-time.

**Responsibilities**
- Log all support issues in the company issue tracking system
- Monitor outstanding issues and ensure they are dealt with within the Service Level Agreement
- **Perform ongoing configuration of support issues**:

- Work with new clients to ensure smooth transition from implementation to support
- Resolve or explain issues to client satisfaction
- Escalate issues to the development team when appropriate
- Raise change requests for platform enhancements
- Liaise with CoreTRM product developers on changes and enhancements
- Follow CoreTRM standards, procedures, and policies
- **Provide after work hours **phone stand-by **support (on shift with other support analysts) and/or ad-hoc cover for other support analysts (including overseas ones) when needed.**:

- Other ad-hoc duties if needed

**Requirements**:

- Diploma/Degree in any discipline
- IT knowledge/skills is helpful but not a must
- Understanding of oil or commodity trading is helpful but not a must
- Excellent communication and analytical skills
- Ability to thrive in a very fast-paced and dynamic environment

  • 2nd Line Support Analyst

    1 day ago

    Singapore Informa Global Support Full time

    Company Description **Informa** is a leading international intelligence, events and scholarly research group. We're here to champion the specialist. Through hundreds of brands and a range of products and services, we connect businesses and professionals with the knowledge they need to learn more, know more and do more. Informa is listed on London Stock...

  • Support Analyst

    2 weeks ago

    Singapore Shell Infotech Full time

    **Support Analyst**: **Requirement Title**: - Support Analyst**Function**: - Java Technologies**No of position**: - 1**Experience**: - 3.00 - 12.00 (years)**Availability**: - Short Period**Location**: - Singapore**Status**: - Open**Support Analyst - Contract**: **RESPONSIBILITIES** 1) Work in fast paced environment for bank or financial house. 2)...

  • Business Analyst

    1 week ago

    Singapore IMPACT SUPPORT SERVICES PTE. LTD. Full time

    The role offers a hybrid work setup with 3 days in the office and the location is at Raffles Place. We prefer young graduates with 1-5 years of experience as a Business Analyst in the wealth management sector in business solution analysis, preferably in the financial services industry. As a Business Analyst, you should have strong analytical skills with the...

  • IT Support Analyst

    13 hours ago

    Singapore Spearing Executive Search Full time $4,000 - $8,000 per year

    Job DescriptionWe are looking for an IT Support Analyst that is meticulous with deadlines, a keen eye for detail and good social ability in order to communicate with the staff and solve their issues quickly and without issues.As an IT Support Analyst, you will be dealing with IT affairs such as ensuring that the employees overall installation, configuration...

  • Cyber Security Analyst

    2 weeks ago

    Singapore Informa Global Support Full time

    Company Description **Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

  • Support Analyst

    1 week ago

    Singapore CAREER ZOOM PTE. LTD. Full time

    **Client **is a large International Investment Bank. They are looking for a support analyst to join them **Main responsibilities - Understand the key concepts and methods of support functions within the Bank. Understand the scope of support within the department. - Provide Level 1 and Level 2 support with adequate quality of service especially during peak...

  • Support Analyst

    1 week ago

    Singapore Michael Page Full time

    Join to apply for the Support Analyst (L1 & L2 support)role at Michael Page Join to apply for the Support Analyst (L1 & L2 support)role at Michael Page A collaborative and supportive team environment. Career growth opportunities and continuous learning. A collaborative and supportive team environment. Career growth opportunities and continuous learning....

  • Treasury System Support Analyst

    1 week ago

    Singapore GMP Group Full time

    Treasury System Support Analyst (Production Support)About the job Treasury System Support Analyst (Production Support)Responsibilities: Provide functional and technical expertise for treasury and in-house

  • Application Support Analyst

    2 weeks ago

    Singapore Titansoft Pte Ltd Full time

    Join us to apply for the Application Support Analyst role at Titansoft Pte Ltd About Us Do you have a keen and methodical eye for solving complex puzzles? Are you confident in handling numbers? Do you enjoy navigating data to create meaningful tables and graphs? If so, the role of an Application Support Analyst (ASA) might be perfect for you!As an ASA, you...

  • Technical Support Analyst

    1 day ago

    Singapore Clarivate Full time

    We are looking for a Technical Support Analyst to join our global team of Support Analysts in Singapore. This is an amazing opportunity to work on Rosetta, an end-to-end digital asset management and preservation solution for libraries, archives, museums and other institutions. Rosetta enables the safe and secure collection, management, and delivery of all...