Technical Support Engineer

14 hours ago

Singapore TENABLE NETWORK SECURITY PTE. LIMITED Full time

**Your Role**:
The Technical Support Engineer provides consistent, world-class support for Tenable cybersecurity products (Tenable Holdings Inc, NASDAQ: TENB). In serving as the primary liaison between the company and customer, the TSE resolves real-world technical challenges by supporting cutting-edge vulnerability assessment and compliance auditing software across complex, multi-faceted customer deployments.

Our TSEs possess excellent knowledge of security assessment, vulnerability management and compliance auditing capabilities along with the drive to rapidly learn the newest technologies. Impeccable communication skills (written and verbal) focused on sustaining market leading customer loyalty is a key requirement for this position. The TSE is a hands-on customer-facing role that provides support for Tenable’s entire product suite; including Nessus Professional, Tenable.io, Tenable.sc, Tenable.ot, Tenable.ad, Log Correlation Engine, Container Security, Nessus Network Monitor and Web Application Scanning. Questions come from a wide variety of sources including customers who need help deploying their first Nessus scanner, to customers who want to perform in-depth log correlation and real-time vulnerability analysis.

**Your Opportunity**:

- Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations
- Serves as the primary technical liaison between the customer and Tenable internal groups (Product Management, R&D, etc) for technical issues
- Analyse and clarify customer technical inquiries
- Analysing vulnerability scan results, system audits, and log events
- Recreating customer software issues in a lab environment
- Ensure customer feedback is properly channelled into Product Management and Research & Development
- Maintaining in-depth knowledge of Tenable products and information security best-practices
- Create and publish solution knowledge for re-use by customers and Tenable employees
- Opportunities for career advancement within Technical Support as well as other organizations within Tenable

**What you'll need**:

- Bachelor’s degree in IT or Computer Science (or equivalent experience)
- At least 4 years of hands-on proven experience in field engineering or technical support :Support/Professional Services/Technical Account Manager
- 5+ Years Customer Support with a hi-tech company
- A passion for making customers successful
- Experience working with Enterprise customers around the world
- Excellent verbal and written communication skills in English is a must
- Strong knowledge/experience in:

- Linux and Windows Server Administration and Configuration
- Windows Active Directory
- Network administration, Firewall Configuration, and strong knowledge of TCP/IP
- Extensive experience with diagnostic tools such as Wireshark, etc to analyze packet captures (pcaps)
- Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc.)
- Log File Analysis Experience
- Working Knowledge of
- Firewalls
- CVE's and Security Bulletins
- Either professionally or in an academic setting, using Nessus and/or other vulnerability management and cybersecurity tools
- Monthly availability to work weekends (8am-4:30pm) and Holidays is also required.

  • Desk Site Support Engineer

    6 days ago

    Singapore IT Support Full time

    We're looking for **Desk-site Support Engineer** in Singapore With the following requirements/skills: Basic network skill - W10 - Office 365 - Active directory - Language : English Soft skills: - Takes / shows initiative - Can work independent and is also a team player - Takes responsibility **Contract duration**= 12 months (Extendable) **Location**:Great...

  • Technical Support Engineer

    2 weeks ago

    Singapore SECUREVISION PTE. LTD. Full time

    **Join Our Team as a Technical Support Engineer!** Are you a technically proficient individual with a passion for providing exceptional customer support? Do you have experience in network switches configuration, and setting up and configuring door access and CCTV systems? If so, we invite you to join our team at Securevision Pte Ltd. **About...

  • TECHNICAL SUPPORT ENGINEER

    7 days ago

    Singapore Ph Hydraulics Full time

    We are looking for a highly skilled and motivated Technical Support Engineer to join our team in the Offshore & Hydraulics Industry . The successful candidate will provide technical expertise and support to our clients and sales teams, ensuring that our clients receive tailored solutions for their offshore and hydraulic needs. This role involves providing...

  • TECHNICAL SUPPORT ENGINEER

    1 week ago

    Singapore PH HYDRAULICS & ENGINEERING PTE. LTD. Full time

    We are looking for a highly skilled and motivated Technical Support Engineer to join our team in the Offshore & Hydraulics Industry . The successful candidate will provide technical expertise and support to our clients and sales teams, ensuring that our clients receive tailored solutions for their offshore and hydraulic needs. This role involves providing...

  • Desktop Support Engineer

    2 weeks ago

    Singapore Advance Global IT support Full time $28,800 - $54,000 per year

    Contract Type: B2BLocation: Tuas, SingaporeSchedule: Monday–Friday, 09:00–18:00 SGTRole OverviewWe are seeking an experienced EUC (End User Computing) Support Engineer – Level 1 to provide on-site technical support for end users. The ideal candidate will have strong Mandarin communication skills and 5–10 years of experience in IT or EUC support.Key...

  • Technical Support Engineer

    2 weeks ago

    Singapore AEM SINGAPORE PTE. LTD. Full time

    **Technical Support Engineer**: **ESSENTIAL DUTIES AND RESPONSIBILITIES** - Provide technical expertise in manufacturing and field support. - Lead on NPI Build and develop process documents (WI, Manual, FMEA and RA) - Support for Customer and Field service escalations and trouble shooting. - Support L and L3 Training manual preparation and provide...

  • Technical Support Engineer

    3 days ago

    Singapore ADVANTEST (SINGAPORE) PTE. LTD. Full time

    **Responsibilities**: - Leads new ATE products/solution introduction and stabilization of the Field Service Delivery team - Leads technical escalation support for Advantest's ATE equipment for critical technical escalations mostly from our Southeast Asian customers. - Collaborates closely with our Global Escalation team as well as R&D to quickly provide...

  • Technical Support Engineer

    4 days ago

    Si, Singapore JonDavidson Full time $60,000 - $120,000 per year

    Our client is a global MNC which design, manufacture, and sell advanced Voice-over-IP and converged VoIP and data networking products, applications and professional services to enterprises, medium and small business, as well as to service providers globally.The Technical Support Engineer candidate would be an experienced engineer with proficiency in...

  • Technical Support Engineer

    2 weeks ago

    North-East Singapore PERSOLKELLY Full time

    A Technical Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. Working Hours : Mon - fri (8.30 to 5.30pm) Sat ( 9 - 1pm) Working Location : Kaki bukit Performance Bonus after 24 months onwards A Technical Support Engineer will research, diagnose, troubleshoot, and resolve customer issues...

  • Technical Support Engineer

    7 days ago

    Singapore NEXMO PTE. LTD. Full time

    **Vonage Mission** Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company. **Why this role matters** As a...